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For information and details regarding this position and to apply, visit our website at https://www.governmentjobs.com/careers/azduscourts/jobs/4713546/case-administrator-dispatcher This job is being filled at many locations nationwide. Click through to Avue to select the specific location(s) for which you are interested in applying.
Duties POSITION OVERVIEW
The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers' safety while conducting community contacts. The dispatcher will report directly to a support supervisor, under the direction of the Assistant Deputy Chief Probation Officer. This remote position, with traditional/non-traditional hours, will be responsible for monitoring our officers' safety in the community through the use of a web-based dispatching program.
- $40,957 - $66,581/year
- DRUG TESTING
SPECIAL REQUIREMENTS:
DRUG TESTING
Qualifications MINIMUM QUALIFICATIONSThe successful applicant must be a high school graduate (or equivalent) and must have two years of general experience.
General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.
Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Such experience is commonly encountered in law firms, legal counsel offices, banking, and credit firms, educational institution, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations.
Education above the high school level may be substituted for general experience.
PREFERRED QUALIFICATIONS
Preference will be given to those applicants who possess law enforcement and emergency dispatching experience.
Preferred Skills/Abilities
- Must have the analytical skills to pay attention to detailsÃÃÃârecall and document those details when necessary.
- Must have the ability to handle situations firmly, courteously, tactfully, impartially and respond to emergencies quickly and calmly.
- Must have the ability to communicate effectively with a wide variety of internal/external stakeholders across the district and provide support with a high level of customer service.
TECHNICAL QUALIFICATIONS:
REPRESENTATIVE DUTIES
- Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
- Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
- Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field.
- Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
- Responds to officer requests over the radio for non-urgent or emergency assistance.
- Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
- Communicates vital information to the officers' chain of command in the event of an emergency or a non-responsive officer.
- Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
- Manages the storage and dissemination (if required) of radio and event logs.
- Maintain internal databases during downtime (i.e., SIRS, PACTS, etc.)
- Flex and backup dispatchers will maintain a limited caseload in support of officers in presentence operations and/or post-conviction supervision, when not performing dispatching duties.
- Other duties as assigned, depending on workflow.
This job is being filled by an alternative hiring process and is not in the competitive civil service.
Required Documents - Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Go to https://www.governmentjobs.com/careers/azduscourts.gov
Applicants must submit the following:
- Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
You may participate in the Federal Employees Health Benefits program, with costs shared with your employer. More info: http://www.usajobs.gov/jobextrainfo.asp#FEHB.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
