Client Legal Escalations Representative

Job Summary: The firm’s Legal Client Services Representative/Paralegal is responsible for providing legal administrative support on escalated litigation processes. The Legal Client Services Representative will work in a team-oriented environment to deliver highest level of services internally and to the clients. We are seeking a detail-oriented and proactive Legal Client Services Representative/Paralegal with a client services/paralegal background to serve as the primary liaison between our legal team and clients for legal escalation matters. This role requires a strong understanding of legal processes across multiple jurisdictions and the ability to respond accurately and professionally to legal inquiries. The ideal candidate will possess exceptional communication skills, inter-personal skills, and a client-first mindset, and the ability to manage sensitive legal documents, escalations, and inquiries efficiently and compliantly.
Essential Duties and Responsibilities:

• Act as the central point of contact for legal escalations from clients and internal teams.
• Communicate effectively with clients regarding case status, document requests, and legal timelines.
• Respond to legal inquiries from clients and internal stakeholders, ensuring compliance with state-specific legal requirements.
• Coordinate with internal legal, compliance, and operations teams to resolve client escalations in a timely manner.
• Review and route legal documents, such as complaints, motions, and court orders, to appropriate internal teams.
• Monitor and track escalated legal matters through resolution, maintaining proper documentation and audit trails.
• Ensure client service excellence by providing accurate, prompt, and professional responses.
• Support process improvement initiatives related to legal escalation management and client communication.
• Stay up to date on state-specific legal rules and procedures to ensure accurate handling of multi-jurisdictional matters.

Legal Client Services Representative Department Job Duties:

• Review and  manage workflow on assigned daily tasks and projects. 
• Prioritize incoming tasks to meet deadlines
• Assist in drafting client communications, status reports, and legal summaries as needed.
• Transmit legal documents and correspondence to clients. 
• Manage and provide EOD updates as well as any issues that have raised during the day.

Education and Experience: 2 years + experience in an administrative position in legal, banking or business field. Must be well versed in Excel.

OTHER: The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility.  It should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.