Litigation Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: Processing of legal subpoena documents.  Responsible for fulfilling account document requests after reading and interpreting subpoena demands.  Negotiating deliverables and due dates required.  This includes Federal, State, Civil, Criminal Subpoenas. Ownership for caseload and managing due dates for that caseload.  Searching for customer accounts on bank computer systems.  Maintain Productivity and Quality standards to ensure maximum accuracy and efficiency of operations.  Communication with banking centers, internal/external attorneys, Federal Agents, Customers, State local agencies and out of state agencies is required. Duties include phone support, maintaining case files on internal tracking system, and searching customer bank accounts.  Some telephone contact with Banking Centers, internal/external attorneys, & government may be required.

Responsibilities:

• Review complex legal documents and log key information into case management system for bank records responsive to the subpoena.

• Review of documents includes ability to apply state and federal laws to maintain compliance with proper service, customer notification requirements, and compliance with Right to Financial Privacy Act

• Role requires ability to navigate multiple systems to research customer information.  

• Some interactions with Law Enforcement, agencies, and attorneys to negotiate scope, court appearances, and reasonable due dates for delivery.

• Excellent organizational skills to maintain production and quality standards.

Skills:

• Attention to Detail

• Critical Thinking

• Data Management

• Decision Making

• Planning

• Adaptability

• Executive Presence

• Issue Management

• Prioritization

• Problem Solving

• Oral Communications

• Written Communications

Required Skills:

• Must be able to handle multiple tasks and functions simultaneously

• Excellent written/verbal communication skills with strong PC and analytical ability

• Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently

• Operational or analytical experience

• Strong organizational skills and deadline driven

• Must be a team player and able to build strong working relations with business partners

• Knowledge of internal bank and bank policies and procedure a must

• Ability to negotiate and schedule appearances and extensions

• Ability to communicate well with internal and external clients

Desired Skills:

• Previous subpoena/ legal order processing experience preferred

• Proficient in MS Office, Word, Excel, and Outlook Express

• Experience with legal documents is helpful

• Previous retail banking, operational or analytical experience

Shift:

Hours Per Week: