Go Back
Job Description
Salary
At Nyman Turkish, we pride ourselves on being a nationally recognized “full-service” law firm specializing in California Workers’ Compensation and Social Security Disability. Led by civil rights experts and Partners Jason Turkish, Jessica Turkish, Melissa Nyman, Spencer Nyman, and California Workers’ Compensation Chair Brant Bruner, we’ve helped thousands of claimants recover tens of millions in benefits.
Nyman Turkish offers unmatched representation for individuals with workplace injuries and disabilities. Our structure and workflows allow us to provide clients with personalized and efficient “boutique” representation at every step of the process.
About the Role
As a Call Quality & Client Experience Specialist at Nyman Turkish PC, you’ll play a key role in ensuring exceptional client experiences and operational excellence. This position involves call grading, case auditing, and collaboration with leadership to improve team performance and training.
Key Responsibilities
• Call Grading: Review client calls for quality and provide constructive feedback to enhance communication and service.
• Client Contact & Dispute Resolution: Conduct daily calls to assist with dispute resolution and maintain strong client relationships (25–50% of your day on calls).
• Case Auditing: Audit case files for accuracy and compliance; report findings and recommend improvements.
• Team Collaboration: Share audit results and case updates with leadership and team members to ensure smooth workflows.
• Performance & Training: Monitor team metrics, analyze call trends, recommend training, and assist in updating training materials.
• Client Contact & Dispute Resolution: Conduct daily calls to assist with dispute resolution and maintain strong client relationships (25–50% of your day on calls).
• Case Auditing: Audit case files for accuracy and compliance; report findings and recommend improvements.
• Team Collaboration: Share audit results and case updates with leadership and team members to ensure smooth workflows.
• Performance & Training: Monitor team metrics, analyze call trends, recommend training, and assist in updating training materials.
Required Skills & Qualifications
• Bachelor’s degree preferred.
• QA experience preferred (including call auditing and dispute resolution).
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Experience in a call center environment and handling escalated calls.
• Salesforce experience preferred but not required.
• QA experience preferred (including call auditing and dispute resolution).
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Experience in a call center environment and handling escalated calls.
• Salesforce experience preferred but not required.
Compensation
• Hourly Rate: $25–$28/hour
Benefits
• Excellent work environment with upward mobility to promote within the firm
•Comprehensive benefits package: medical, dental, life, disability.
•401(k) with 6% employer match.
•Paid holidays, PTO, sick time, and more.
Equal Opportunity Employer: Nyman Turkish is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds, including but not limited to race, religion, color, national origin, sex, age, disability, and any other protected characteristic, to apply.
- $25 - $28/hour
