Legal Liability Claims Representative

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is excited to announce an opportunity to join our Claims Department as a Claims Representative on our Legal Liability Team. This important role will handle Bodily Injury Liability and Property Damage Liability claims for both personal and commercial coverages. This highly visible role will allow the right candidate to work with our customers in the claims handling process.

What are the responsibilities and opportunities of this role?

• Handles high-volume, low-to-moderate complexity claims within settlement authority.
• Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claims resolution.
• Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience, while maintaining appropriate reports to ensure current statuses of claims are clearly documented at all times.
• Provides direction to outside resources.

What are the must-have qualifications for a candidate?

• Three to five years of experience handling property-and-casualty insurance claims with a preference in casualty and legal liability claims.
• Experience with both personal and commercial lines of coverage.
• Experience working with Microsoft Office 365 and other systems daily.
• Understanding of industry practices, standards, and claim concepts.
• Ability to multitask and solve problems.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Good business judgment.
• Bachelor’s degree or equivalent related experience.

What will our ideal candidate have?

• Experience working with Guidewire ClaimsCenter is a plus.
• Working toward, or an interest in, obtaining AIC, AINS, or CPCU certification.

Compensation overview

The targeted hiring range for this role is $77,968 - $87,725, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®”, and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. 

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.