Tangibles Coordinator

For more than 165 years, the Office of the Indiana Attorney General (OAG) has been committed to serving the best interests of the State and all Hoosiers. OAG employees have earned an outstanding reputation for meeting the highest professional standards, providing great service, and demonstrating courageous leadership and commitment to excellence to the people of Indiana. If you share our determination to make Indiana a better place to live and work, we invite you to join over 400 of the very best employees and seek a career with the Office of the Indiana Attorney General.

The Tangibles Coordinator is responsible for all duties related to the physical property reported to the UPD office. They maintain all security protocols of the safe keeping room at all times. In addition, they are responsible for educating the holders of unclaimed property on statutory reporting and remitting requirements. Once the reports and funds are submitted, they ensure reports are reconciled and funds are deposited. Attendance is an essential function of this position.

• Responsible for the following duties related to the physical property reported to the UPD office: Inventory, Appraisal of items, eBay Auctions, assisting claimants with tangible related claims, educating holders about reporting tangibles and resolving any content discrepancies with the holder.
• Inventory items received in abandoned safe deposit boxes, record item description into UPD database, ensure all items reported from banks are received and accounted for, record any discrepancies and reach out to Holder if needed
• Maintain security protocols of the safe keeping room at all times
• Coordinate appraisals/authentication for items when necessary.
• Take detailed photos and prepare accurate detailed descriptions of each item for eBay auctions
• Educate Holders about reporting procedures and requirements
• Provide guidance and support to Holders throughout the Unclaimed Property reporting and remittance process.
• Handle required tasks necessary to complete the daily deposit of unclaimed property financial payments including
  1. Preparing 1^st tape
  2. Scanning checks
  3. Entering Holder information that is linked to payment and finalizing the  deposit
  4. Saving the Deposit Detail Report, Deposit Image Report, and Deposit Receipts
  5. Uploading receipts into KAPS database system
  6. Distributing deposit documents
  7. Following up with Holders with any discrepancies
  8. Ensuring all required daily deposit documentation is available for the UPD Financial Administrator to complete the Report of Collection (ROC)
• Accurately allocate receipts for Unclaimed Property payments received
• Process and reconcile Unclaimed Property reports in the database system
• Contact and educate the business community to resolve discrepancies with reports and payments
• Respond to constituent/holder emails from the UPD Holder inbox
• Process Holder dissolutions and bankruptcies
• Review, scan and save the daily INBiz report
• Perform other duties as assigned or required which are reasonably related to the duties enumerated above

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• 2-year college education preferred or equivalent job-related experience
• Previous customer service experience
• High degree of internal motivation. Must be able to work independently and efficiently with attention to detail.
• Previous experience in marketing or eBay sales preferred
• A high level of critical thinking to make decisions and solve problems
• A keen eye for detail and a commitment to ensuring the accuracy and completeness of reports and data.
• Ability to convey unclaimed property related terminology and information in layman's terms
• Ability to be self-sufficient and possess analytical thinking skills
• Meeting deadlines while collaborating effectively within a team environment
• Excellent verbal and written communication skills by effectively communicating complex information.
• Quickly pivot attention when new priorities develop
• Knowledge of Indiana Unclaimed Property statute and reporting requirements
• Fluency in MS Office Suite, particularly Excel, Word, and Outlook, is essential.
• Project coordination abilities including the ability to meet deadlines and prioritize tasks
• Computer proficiency including MS Excel, Word and data entry.

The Office of the Indiana Attorney General is an Equal Opportunity Employer.