Service Navigator, Bridge to Re-Entry (Part-Time)

POSITION SUMMARY:

The population served are those released from State Prison with a focus on those who are un-housed. The position works in a team setting with case-managers, housing navigators, data analyst, program manager, and project director. The primary focus is attaining housing for a shared case load of 60 clients implementing a housing first model for all enrolled clients providing service navigation and basic needs. The position is located inside our drop-in office called The Window. The position is fast paced.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Within 1 week of client program enrollment, establish mail service for at least 25 BSCC clients a year, registering them to receive mail, purge and file mail, so they have an address, which will reduce barriers to accessing benefits and seeking employment.
• Respond to immediate, urgent basic needs of clients to promote their stabilization; e.g., emergency supplies, toiletries and sandwiches building trust during interactions and emotional support.
• Provide Service Navigation connecting clients with on-site services and services in the community.
• Assist clients with becoming housing document ready, e.g., ID and birth certificate.
• Assist clients with shelter placement while becoming housing ready.
• Provide homeless verification with office of supportive housing (OSH) leading to permanent supportive housing.
• Welcome Parole officers into The Window office area facilitating communication as they check-in on their clients.
• Assist Bridges of Hope reentry case-manages who are transferring clients to BSCC reentry case-load.
• Maintain good communication with agencies, county and private service providers. Attend meetings and trainings. Maintain professionalism and confidentiality.
• Assist volunteers donating sandwiches and hygiene products with a push cart.
• Maintain stock of emergency supplies for clients to access.
• Maintain a safe, healthy, learning environment, keeping area organized and clean.
• Enter client statistics into AWARDS data base responding to data needs regarding what the CCSCC BSCC data analyst needs.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• High School diploma, GED, or Undergraduate Student and two years relevant experience with target population or a combination of education and experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate with a very diverse vulnerable population.
• Reach 5ft to put mail away in mail boxes.
• Proficiency in business applications, Microsoft Office suit, Excel and Data Entry
• Ability to lift 25 lbs.

OTHER QUALIFICATIONS:

• Criminal background check via livescan fingerprint.
• Must have TB test performed and submit results.
• Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS:

• Work will be conducted indoors and outdoors at off sites related to the agency within Santa Clara County.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m.
• This is a part-time, non-exempt position (15 hours per week). Some evenings and weekends may be needed due to program needs.
• Funding for this position is approved up to June 2028. 

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons receiving services in our programs are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.