Go Back
Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.
Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.
We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!
In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.
OVERVIEW:
Under the supervision of a manager on the Global Team, the Lead Immigration Coordinator supports the Global Department with Global practice support and training, handling assigned casework, supervising and mentoring junior staff, improving operational practices, and any special projects assigned by the management.
PRIMARY RESPONSIBILITIES
- Leadership and Mentorship
- Assist and/or lead projects relative to maintenance or improvement of Global practices or resources;
- Provides guidance to junior staff through mentoring and advice on case strategy, client communications, immigration knowledge, and other relevant work; responsibilities; provides individuals information so that they can make accurate decisions;
- Facilitate dissemination of best practices, consular updates, new team initiatives, and other relevant information/practices within the Global program;
- Partake in projects and/or proactively seek out areas for improvement for the program, and provides advice/suggestions/solutions to appropriate channels, i.e. Knowledge Management, IT, Cobalt Support Team, Global Manager(s), etc.;
- Assists in monitoring operations, work product, communications, and reporting to ensure quality standards are met per firm-wide expectations;
- Take the lead on finding solutions to work-related issues including casework escalations; identifying what needs to be done and doing it before being asked or before the situation requires it; seeks out others involved in situation to learn perspectives and previous practice;
- Provide input on personnel performance reviews;
- Complete other related leadership and mentorship duties as assigned.
- Practice Support
- Create and/or maintain Global general resources including Standard Operating Procedures, guides, templates, universal tools and information;
- Create and/or deliver assigned Global training sessions;
- Prepare and/or analyze internal reports;
- Provide assistance and guidance to Immigration teams for region-specific projects or requests including group projects, audits, bulk requests/edits, etc.;
- Observe and work alongside junior staff to adhere to BAL policies, procedures, and protocols to ensure the program’s streamlined practices are observed;
- Assists in monitoring operations, work product, communications, and reporting to ensure quality standards are met per firm-wide expectations;
- Complete other related practice support duties as assigned.
- Casework Support
- Support intake duties including initiation reviews, determining services and fees, completing assessments and assigning cases for team.
- Maintain an active caseload, continue to uphold a high-level of client service standards, and ensure all necessary information is accurate in Cobalt; may be asked to focus on complex and difficult cases
- Provide guidance and supervision to other colleagues as necessary on casework or at manager’s discretion
- Assist with Immigration teams on any casework support at manager’s discretion
- Complete other related practice support duties as assigned
SECONDARY RESPONSIBILITIES
- May support other Global staff or support other Global Immigration Teams at Manager’s discretion;
- Other duties as assigned by Manager.
QUALIFICATIONS
- If currently in a BAL role:
- On average, must have received performance reviews at the “Meets the BAL Standard” level in all areas of the firm’s Behavioral Competencies for the past two years
- Advanced knowledge of BAL’s goals, policies, and best practices
- Advanced knowledge of BAL’s internal database system, Cobalt®
- Associate’s degree or equivalent work experience required
- Bachelor’s degree preferred
- Proven ability to handle a high volume of cases
- Proven ability to handle complex, challenging, and VIP cases
- Proven ability to manage corporate clients as it relates to area of specialization
- Comprehensive knowledge of Team practices
- Demonstrate knowledge in the area of global immigration
- Proven ability to lead by example, mentors junior staff and provides constructive feedback; “Go To” person on Team
- Ability to quickly absorb, learn and become skilled at a variety of legal work
- Able and willing to share knowledge with others and effectively communicate policies/procedures/protocols to all
- Excellent customer service skills
- Strong interpersonal, organizational, analytical, problem-solving, and verbal and written communication skills
- Ability to exercise tact and diplomacy in all dealings
- Must be able to multi-task and able to function effectively in a fast-paced environment
- Highly collaborative; must effectively participate in and facilitate a oneBAL team environment; professional, respectful attitude towards all coworkers
- Must have excellent time management and prioritization skills
- Must demonstrate strong organizational skills
- Must have keen attention to detail, and produce error-free work
- Must think and act independently with professionalism, discretion, and confidentiality
- Must think and act in the best interest of the team, department, and firm
- Ability to travel within a limited radius to client sites or consulates
- Excellent English language skills, both verbal and written
Experience
- 3+ years’ work experience in an office environment
- Corporate, Immigration, or relevant experience preferred
WORKING CONDITIONS:
- Able to sit and work at a computer keyboard for extended periods of time.
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
- Able to lift and move up to 25 pounds occasionally.
- Regular and on-time attendance.
- Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.
- A certain degree of creativity and flexibility is required.
- Hours may exceed 40 hours per week.
- Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.
BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.
