Revenue Team Supervisor

Wilson Elser is a leading defense litigation law firm with more than 1,250 attorneys in 44 offices throughout the United States. Founded in 1978, we rank among the top 200 law firms identified by The American Lawyer and 43rd in the National Law Journal’s survey of the nation’s largest law firms. We’re also Mansfield Certified Plus and a Women in the Law Forum Gold Standard Law Firm.

Our firm is committed to attracting and retaining professional who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Revenue Team Supervisor position in our Los Angeles office.  

This position offers a flexible, hybrid working arrangement.

The Position

We are seeking a dynamic and experienced Revenue Team Supervisor to lead our team and drive operational excellence within the firm’s revenue cycle. In this role, you will be responsible for overseeing daily operations, managing a talented team, and ensuring compliance with established processes. As a key leader, you will foster a collaborative environment focused on continuous improvement, performance development, and delivering top-tier client service. If you have a strong background in team management, process optimization, and a passion for mentoring, this role offers an exciting opportunity to make a significant impact

Key Responsibilities:

• Team Leadership & Development: Oversee team operations by managing workflows, setting clear goals, creating schedules, and delegating tasks. Mentor team members through regular performance assessments, identifying growth opportunities, and providing guidance to foster development and productivity.
• Recruitment & Onboarding: Play a key role in the recruitment process by participating in interviews and coordinating onboarding with IT and HR. Educate new hires on their role and integrate them into the team with a focus on long-term success.
• Training & Process Improvement: Provide ongoing training in firm software systems, technical skills, and the firm’s revenue cycle. Regularly evaluate and improve processes to drive efficiency, productivity, and compliance with client standards.
• Operations & Compliance Oversight: Oversee daily operations of the revenue team, ensuring that standard operating procedures are followed. Develop, implement, and refine processes that ensure compliance with client requirements.
• Problem-Solving & Issue Resolution: Act as a go-to resource for team members when issues arise with clients, attorneys, or other departments. Provide proactive guidance to resolve problems and improve service delivery.
• Reporting & Documentation: Maintain department records and generate both routine and ad-hoc reports for management, ensuring data accuracy and timeliness.
• Best Practices & Continuous Improvement: Lead regular team meetings to review assignments, foster collaboration, and develop best practices that enhance quality and productivity across the team.

Qualifications

• Preferred Education & Experience: Associate or Bachelor’s degree preferred, or 5+ years of management experience within a law firm setting.
• Industry Knowledge: Experience in law firms or professional services is a plus, especially with an understanding of law firm revenue cycle and related processes.
• Technical Proficiency: Strong command of Microsoft Office (Excel, PowerPoint, Word, Outlook) and Windows-based software. Familiarity with Billblast, Aderant, Middleware systems, LEDES billing formats, AS400 and Minisoft ARCS is advantageous but not required.
• Analytical & Problem-Solving Abilities: Capable of effectively analyzing situations, identifying potential change, and implementing solutions with a keen attention to detail.
• Organizational Skills: Proven ability to prioritize and delegate tasks in a dynamic, high-volume environment while maintaining productivity.
• Communication: Strong verbal and written communication skills, combined with a clear ability to collaborate effectively with both internal and external clients.
• Client Service Orientation: Committed to delivery top-tier service, both to colleagues and external clients.
• Leadership & Initiative: A proactive leader who takes charge of projects, guides team members towards shared goals and continually identifies opportunities for improvement.
• Decision-Making: Ability to make informed, strategic decisions that align with firm objectives and contribute to long-term success.

Why Should You Apply? 

• Benefits: Outstanding benefits package, including 401k match and generous PTO plan
• Career Growth: Ample opportunities for professional development and advancement
• Employee Perks: Access to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.

We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation or any other characteristic protected by the law.