Program Assistant, Older Adult Services

POSITION SUMMARY:

Catholic Charities of Santa Clara County is seeking a dynamic and culturally sensitive Program Assistant to support the implementation of the Intergenerational Cultural Connections Program. This innovative program aims to enhance the social engagement, cultural exchange, and well-being of older adults (60+) through nutrition-focused intergenerational activities, bringing together seniors, students, and community volunteers. The Program Assistant will play a key role in coordinating program activities, managing volunteers, and ensuring smooth day-to-day operations at two senior centers: John XXIII Multi-Service Center and Eastside Neighborhood Center. This is a full-time position and reports directly to the Program Director.

This is a temporary full-time, non-exempt position. Estimated end date of assignment is March 30, 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Program Coordination:
  • Assist with planning and implementing inter-generational activities, such as cooking demonstrations, cultural celebrations, and gardening projects.
  • Coordinate logistics for scheduled events, including setup, materials, and participant communication.
  • Collaborate with the Program Director to maintain an organized program calendar.
• Volunteer Coordination:
  • Support the Agency Volunteer Coordinator and Program Director in recruiting, training and coordinating student and other volunteers to support program activities.
  • Ensure volunteers understand their roles and have the necessary resources to succeed.
• Participant Engagement:
  • Conduct participant intake and orientation, including gathering demographics and ensuring seniors are connected to appropriate services.
  • Develop rapport with seniors, providing culturally sensitive support to enhance their engagement.
  • Facilitate communication and foster connections between seniors and volunteers.
• Outreach and Marketing:
  • Assist with creating and distributing culturally appropriate outreach materials (e.g., flyers, event announcements) in multiple languages, including English, Spanish, Vietnamese, and Chinese.
  • Represent the program at community resource fairs and outreach events.
• Data Collection and Reporting:
  • Administer participant surveys to evaluate program effectiveness and satisfaction.
  • Maintain accurate records in CCSCC's database and provide data for required reporting.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Minimum of a high school diploma or equivalent required; Associate’s or Bachelor’s degree in social work, gerontology, or a related field preferred.
• At least 1 year of experience in program coordination, volunteer management, or community services (experience with senior populations a plus).
• Direct experience working with seniors or in senior-focused programs, particularly in community or nonprofit settings.
• Experience working with culturally diverse populations, particularly Latino and Asian communities.
• Experience in coordinating and facilitating events, including scheduling, logistics, and participant communication.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organizational and time-management skills.
• Excellent interpersonal skills, with the ability to build relationships across generations and cultures.
• Ability to plan and implement workshops and public presentations planning.
• Proficiency in Microsoft Office Suite and familiarity with client databases.
• Multilingual skills (e.g., Spanish, Vietnamese, Chinese) strongly preferred.

PHYSICAL REQUIREMENTS

• Ability to work at a desk or standing for extended periods of time.
• Ability to use a computer workstation.
• Ability to lift up to 25 lbs.

OTHER QUALIFICATIONS:

• Criminal background check via Livescan fingerprint
• Must have TB test performed and submit results
• Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday, from 8:00 a.m. to 5:00 p.m. with evening and weekend workshops, meetings and off hours support as needed.
• This is a temporary full-time, non-exempt position.