Paralegal-Legal Office Collections

Job Summary\:
Provides a wide range of legal policy and process support for the Legal Department, and the Legal Collections division specifically. This position will support Revenue Cycle and requires strong customer services skills, clear communication, professionalism, and experience in a high-volume practice with measurable metrics. Duties, as directed by the Paralegal Lead and/or Associate General Counsel include:

- Administrative office support to include\:
* Retrieving, sorting, and distribution of mail.
* Responding to phone calls, voice mail, and emails.
* Scanning, copying, collating, and mailing documents and case files.
- Maintaining document/file organization.
- Reviewing outstanding accounts, medical records, and insurance remittances and making appropriate notes and/or needed actions in the hospital electronic medical and billing program.
- Identifying, processing, and filing of claims for accounts affected by a patient bankruptcy filing.
- Identifying and drafting documentation for the disbursement of trustee payments to accounts affected by a patient bankruptcy.
- Identifying, processing, and filing of claims for accounts affected by the filing of a probate estate.
- Identifying, processing, and initiating online dispute resolution for past-due patient accounts.
- Engage with patients via the online dispute resolution system, by email or telephone.
- Research and analyze source materials on legal issues, such as statutes, regulations and court rules.
- Acting as a liaison between the department and hospital operations and patients; and
- Assist with any project as assigned by the Paralegal Lead, Assistant General Counsel, or General Counsel.


Education:
Required:
- High School Diploma or equivalent.
- Associate's Degree in related field.

Preferred:
- Bachelor's Degree

Experience:
Required:
- At least three years' experience in legal offices with relevant responsibilities.

Preferred:
- Prefer at least two years' experience as a paralegal in a bankruptcy law firm.

Position Requirement(s)\: License/Certification/Registration:
Required:
- N/A

Preferred:
- NALA or NFPA certification.

Department Position Summary:
- Assist Paralegal Lead in meeting all requirements for the Legal Collections Division and Legal Department, generally.
- Maintain bankruptcy, probate, and ODR process as required.
- Serve as a liaison with PFS personnel relating to legal collections affecting PFS.
- Maintain accurate and orderly filing system as directed by Paralegal Lead and Attorneys.
- Maintain confidentiality at all times.
- Present self and position appropriately to hospital visitors and patients at all times.
- Reports for work as scheduled.
- Complete all mandatory training requirements.
- Maintain and utilize up-to-date training binder provided by Paralegal Lead and Attorneys.
- Maintain a professional demeanor at all times.
- Demonstrate loyalty to management, departmental and Erlanger goals.