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Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester. Practicing in the areas of workers' compensation, personal injury, and medical malpractice.
Responsibilities:
- Provide tier-one technical support and guidance to internal and remote users.
- Log, prioritize, and track support tickets while ensuring timely resolution.
- Escalate complex technical issues to appropriate resources.
- Troubleshoot computers, mobile devices, printers, and other peripherals.
- Configure and manage user network accounts, permissions, and access control.
- Deploy, repair, and maintain user workstations and peripheral devices.
- Support and maintain Active Directory (AD) and group policy administration.
- Manage Microsoft 365 accounts and email administration.
- Troubleshoot and develop solutions for hardware and software configuration errors.
- Assist with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN connectivity issues.
- Provide basic support for telephony systems and VoIP setups.
- Maintain file shares, file share permissions, and user access rights.
- Assist with IT security best practices, including password management, phishing prevention, and compliance policies.
- Support video conferencing systems, including Microsoft Teams, Zoom, Yealink devices, and hosting meetings.
- Perform basic troubleshooting of cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax).
- Assist with inventory management, asset tracking, and hardware lifecycle maintenance.
- Create and update IT documentation, SOPs (Standard Operating Procedures), and knowledge base articles.
Skills/Qualifications:
- Associate degree or completion of an IT certification (CompTIA A+, Microsoft, etc.) in an IT-related discipline with 0-2 years of experience.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills, with the ability to communicate technical issues clearly.
- Experience troubleshooting computer software, hardware, and peripherals.
- Proficient in Microsoft Office Suite applications and cloud-based collaboration tools.
- Knowledge of Windows 10/11 and basic macOS troubleshooting.
- Understanding of Microsoft 365 administration (email, OneDrive, SharePoint).
- Basic knowledge of email protocols (POP, IMAP, SMTP) and spam filtering.
- Understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
- Interest in IT security best practices and compliance-related procedures.
- Ability to multi-task and manage competing priorities in a fast-paced legal environment.
- Experience working in an IT support help desk environment is preferred.
Schedule:
- On-site position
- Monday – Friday, 8:30 AM – 5:00 PM
- Full-time
Work Environment:
This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms.
- The employee must occasionally lift or move office products and supplies up to 35 pounds.
AAP/EEO Statement:
Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.
