Court Reporter Onboarding Senior Associate

Why Court Reporter Onboarding at Steno Is Different

• You own the full journey - from the moment a reporter says yes to the moment they complete their first job, their experience is yours to shape. You're not just processing paperwork — you're the reason they activate.
• Your work directly grows the network - every reporter you get across the finish line expands Steno's capacity. The impact is immediate and measurable.
• You're the one who catches people before they fall - proactively monitoring pipelines, identifying stall points, and re-engaging reporters before momentum is lost.
• No two days look the same - you're managing reporters at every stage of onboarding simultaneously, across credentialing, system setup, paperwork, platform orientation, and first-job readiness.
• Your voice shapes the process - you surface patterns in where reporters drop off and bring those insights to the team. You're not just executing a process, you're improving it.
• Collaboration is built in - you work closely with recruiting for seamless handoffs and with the broader Provider Operations team to make sure every reporter lands well.
• Real tools, real impact - you'll work in Zendesk, Asana, Slack, and Google Workspace, with room to grow your technical toolkit.
• A team that actually has fun - support, guidance, and yes, an abundance of killer GIFs.

You'll crush this role if 

• You have 3+ years of experience in onboarding, customer success, account management
• You have a track record of managing high-volume pipelines and keeping every person progressing, and you treat inbox management as a core part of the job; responding promptly, following up without being asked, and closing every loop. 
• You're highly organized, warm in your communication, and know how to tailor your tone to keep someone motivated when the process feels tedious. 
• You're proficient with Google Workspace and ideally have experience with a CRM or ticketing systems like HubSpot or Zendesk. 
• Bonus points if you have experience as a court reporter or in the legal services industry
• You're also willing to travel occasionally or join virtually for team events 1–2 times per year.