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Job Description
Salary
Summary Description: Harrison LLP is seeking an experienced Collections Manager to own and advance the firm’s collections program. The Collections Manager will manage and execute the collections process for the firm’s nationwide locations.
Reports to: Director of Finance
Responsibilities:
- Manage and oversee the collections process for all client accounts, ensuring timely follow-up and resolution of outstanding invoices
- Collaborate with Timekeepers and Director of Finance to review aged receivables and develop collections strategies
- Serve as the primary point of contact regarding outstanding balances and payment arrangements
- Ensure consistent professionalism and courtesy in all client interactions, fostering positive relationships while maintaining respect and confidentiality
- Monitor, analyze, and report on collection metrics and performance to firm leadership
- Recommend and implement process improvements to enhance collections efficiency and reduce days outstanding
- Ensure compliance with firm policies, client agreements, and applicable legal and ethical standards in all collection activities
- Coordinate with the billing team to resolve discrepancies and ensure accurate invoicing
- Maintain accurate and up-to-date records on all communications, payment arrangements, and collection efforts
- Assist in preparing reports for audits, budget forecasting, and cash flow projections
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
- Decision Making – Identifies issues and provides suggestions to day-to-day problems; prioritizes and effectively completes daily tasks
- Communication – Shares information by using data and information to support an argument or point of view; keeps team informed about progress and problems; and understands the appropriate level of confidentiality required
- Leadership – Gives positive and constructive feedback to peers; trains new employees; finds solutions to a problem; works autonomously; and is motivated to anticipate future business needs
- Continuous Learning – Identifies self-training needs and opportunities; Positively accepts changes
- Teamwork – Actively participates in the team and can provide feedback and solutions; listens and responds constructively to others' concerns
- Alignment to Values – Consistently demonstrates the Firm's values and offers constructive feedback to team members regarding the values; strives to learn more and participate in diversity and inclusion efforts; demonstrates respect by understanding and providing support
Required Experience:
- Bachelor’s degree in a related field
- 3+ years of experience in a Billing Collections role and experience in a law firm environment
- Excellent communication and negotiation skills
- Proficiency in Microsoft Excel
- Proficiency in legal billing systems
- Ability to maintain confidentiality and handle sensitive financial information
Preferred Experience:
- Experience with TimeSolv
- Experience with Aderant
Supervisory Responsibilities: N/A
Physical Activity: The employee will be required to sit for prolonged periods and work on a computer.
Travel Required: N/A
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Salary Range: $100,000-$135,000
Recruiting Agencies: Please note that we are not working with external recruitment agencies for this position. All inquiries or submissions from third-party recruiters will not be considered and should not be sent to our team.
EEO Statement: Harrison LLP is an equal opportunity employer and will make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status or other protected status, in accordance with federal, state and local laws.
- $100,000 - $135,000
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