Website Support Analyst

Under the general supervision of the Information Technology Supervisor II, the incumbent acts as a business analyst and provides both customer and technical support on custom framework applications, content management systems and SharePoint. The incumbent is a team member and participates on projects of a very complex nature or broad scope that requires a solid understanding of information technology best practices and business processes.

This position performs system support at the full-journey level for operation systems comprised of complex databases which contain sensitive and confidential data, and very complex suites of applications, gateways, and multi-system interfaces. The incumbent assists lead technical developers on project documentation which includes: gathers business requirements, takes meeting notes, facilitates meetings and communicates to stakeholders and executive management.

Additional Salary Information

Please note that this classification contains multiple salary ranges. New-to-State employees will be given the minimum salary of Range A, unless you meet Alternate Range Criteria 483. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations.

ALTERNATE RANGE CRITERIA 483

Established 1/31/18, Pay Letters 18-04 and 18-05

When using education to meet the Alternate Range Criteria, education must include at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work. Closely related coursework refers to a course of study involving the study of computing, such as software engineering, computer engineering, Management Information Systems, Geographic Information System, and computing technology.

Range A. This range shall apply to persons who do not meet the criteria for Range B, Range C, or Range D.

Range B. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:

1. Completed one year of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or

2. Completed an additional 30 semester or 45 quarter units from an accredited college or university.

Range C. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:

1. Completed three years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or

2. Received a bachelor’s degree from an accredited college or university.

Range D. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have completed five years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate.

When the requirements for the criteria are met and upon recommendation of the appointing power, the employee shall receive a rate under the provisions of California Code of Regulations, title 2, section 599.674 upon movement to Range B or Range C and a rate under the provisions of California Code of Regulations, title 2, section 599.676 upon movement to Range D.

You will find additional information about the job in the Duty Statement.

Salary

• $4,935 - $8,740/month

Qualifications

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with ADA compliance and WCAG 2.2, Level AA.
• Experience creating accessible websites and content.
• Experience with responsive web design principles and practices and frameworks such as Bootstrap.
• Experience with HTML and CSS.
• Experience with REST APIs.
• Experience with web programming languages such as PHP, ASP.NET, Java, and JavaScript.
• Experience or knowledge of Relational Database Management Systems including MySQL, MariaDB, and Postgres.Experience or knowledge of Drupal or other related Content Management Systems.
• Experience with SharePoint Online and PowerAutomate.
• Experience working on websites with high availability.
• Experience working with Git, SVN, or similar version control systems.
• Experience working with Jira, Confluence, or other similar documentation tools.
• Excellent communication skills both verbal and written.

Other Information

Additional Documents

• Job Application Package Checklist
• Duty Statement

Department Information

This position is located in the California Justice Information Services Division, Application Development Bureau, Firearms & Enterprise Systems Branch, Enterprise Application Support Section, Development & Support Unit.

Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.

For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR.

Special Requirements

A fingerprint check is required.

Clearly indicate JC-497956 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position, youmust submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.

A background check is required (if applicable).

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/24/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How to Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Mail in-CJIS Divisions
Attn: Alyssa Davis - JC-497956
PO Box 160608
Sacramento, CA 95816-0608

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Drop off- CJIS Divisions
Alyssa Davis - JC-497956
4949 Broadway
Sacramento, CA 95820
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Alyssa Davis
(000) -
Alyssa.Davis@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12-point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.

For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.

1. Please describe your knowledge and experience developing or maintaining websites and content that meet or exceed WCAG 2.2 (Web Content Accessibility Guidelines), Level AA or higher. Include your testing methods.
2. Please describe your experience working with Content Management Systems(CMS) such as Drupal or similar frameworks.
3. Please describe your experience working with SharePoint.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Benefits

Please access this link for information on benefits afforded to employees who work for the State of California https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx.