ESM Systems Administrator (ISS5)

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Job Description:

The Public Employees Retirement System is recruiting for one (1) ESM Systems Administrator (Information Systems Specialist 5) position in the Information Services Division (ISD), Technical Operations Section (TOS).

• This is a full-time, permanent position.

• This position is based at our headquarters office in Tigard, Oregon.  It is a hybrid working position with an occasional need to come into the office depending on business need. 

• This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.

• This position is represented by the Service Employees International Union (SEIU).

We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.

Information Services Division (ISD)

ISD supports the Agency's mission by maintaining all information systems, computers and communication networks. ISD enables PERS business units, through the implementation of automation and technology, to provide high-quality service to members, employers and other stakeholders.

Technical Operations Section (TOS)

TOS is the information technology support element of the Oregon Public Employees Retirement System. TOS administers, implements and manages the information technology infrastructure. The performance of this section affects all employees of the Agency and its external stakeholders. This section directly supports the Oregon Public Employees Retirement System's mission by ensuring its information technology resources are available, effective and efficient. This section also provides the services to manage the confidentiality, integrity and availability of the Agency's information assets.

What you will be doing:

The Enterprise Service Management (ESM) Systems Administrator (ISS5) provides Tier III technical support for the following systems: IT Service Management (ITSM), IT Asset Management (ITAM), and IT End Point management. This position will work with a senior role in planning, design, construction, implementation, and maintenance of the above systems and serve as secondary analyst for the PERS change advisory board (CAB), IT Metrics, and Service Desk applications.

For a complete review of the position description, please contact the recruiter recruitment@pers.oregon.gov.

What Are We Looking For?

There are multiple ways to meet the minimum qualifications for this position.  We encourage you to review all the options carefully – whether through education, experience, training, or a combination.  If you believe your background has prepared you to succeed in this role, we welcome your application!

Minimum Qualifications

(a) Four (4) years of information systems experience in ITSM Systems Administration.

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
two (2) years of information systems experience in ITSM Systems Administration.

OR

(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Candidates who are the most competitive will possess the following skills, background, and areas of experience:

• Public speaking or presentation experience.

• Technical writing experience.

• Technical process troubleshooting experience.

• Experience in process design and improvement, quality management and organizational change management activities including providing recommendations to leadership or management.   

• Ability to provide training and mentorship for processing change and release management.

• Strong problem-solving skills and ability to propose and facilitate resolutions for high complexity incidents, problems, and requests.

• Ability to work in a team environment and collaborate with senior IT staff and management to develop policies and procedures, and to meet short-term and long-term goals.

• ITIL v3 or v4 training course completion; Certification preferred.

• Preference may be given to candidates with current or previous PERS IT experience. 

Benefits of Working for the State of Oregon & the Public Employees Retirement System:

Our team focuses closely on collaboration to support fellow teammates, while ensuring safety and looking for ways to innovate. Additional benefits include:

• Work/life balance, 11 paid holidays a year, and a competitive benefits package.

• Advancement and learning opportunities that will help grow your career with the State of Oregon.

• Hybrid work.

Application Instructions & Requirements

Current State of Oregon Employees:  Apply via your employee Workday account.

External Applicants: Apply via the State of Oregon job opportunities webpage.

• Fill out the application or submit a resume. Your submitted experience fields or attached resume should include the beginning and end dates (mm/dd/yyyy) for each employer. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process.  If you are an employee, the tasks will come to your Workday inbox.

• If you are a veteran or an Oregon National Guard servicemember (current and former), you may receive preference. The task to upload your documents will come before the public records request and gender identity questionnaire tasks.

Additional Details:

• Visa Sponsorship: Agency does not offer visa sponsorship. Within three (3) days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.  For more information, please visit Veterans Resources or call Oregon Department of Veterans' Affairs at: 1-800-692-9666.  NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

• The information in your application will be used to complete a pay equity assessment to determine salary placement upon hire. Please see the link here to our Pay Equity Project

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.

• Finalists may be subject to a criminal history check. Criminal records are compared against the needs of the position and if found to conflict then may lead to disqualification.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

HELPFUL LINKS AND CONTACT INFORMATION

Learn more about PERS

Learn more about Oregon

For additional information you may contact the recruiter by e-mail at vitaly.putintsev@pers.oregon.gov or by phone at 503-603-7500.

Come for a job. | Stay for a career. | Make a difference... for a lifetime!

PERS is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.