Legal Operations Lead

Lead the workflow. Improve the process. Deliver exceptional client service.

This position is less about managing people and more about managing production. You'll lead the workflow, coordinate priorities, remove roadblocks, and ensure our teams—both domestic and offshore—have what they need to deliver exceptional results.

📍 Location: Chicago, Illinois
🕒 Schedule: Monday – Friday | Standard Business Hours

• Coordinate and prioritize daily production workflows to ensure deadlines and service levels are consistently met.
• Monitor workload distribution and adjust resources based on volume, urgency, and business needs.
• Identify inefficiencies and recommend process improvements that increase productivity and accuracy.
• Serve as the go-to resource for complex production issues, troubleshooting challenges and escalating when necessary.

• Partner with our offshore Etech team to maintain quality, consistency, and turnaround expectations.
• Support onboarding and training efforts to ensure team members understand production standards and workflows.
• Manage production inventory, supplies, and operational resources to prevent interruptions.
• Jump into production when needed to help the team meet critical deadlines.

• Ensure work meets established quality standards and client expectations.
• Track production metrics and proactively address workflow bottlenecks.
• Maintain a culture of accountability, urgency, and continuous improvement.

• 3+ years of experience in production, operations, workflow management, or a similar environment.
• Experience coordinating work, processes, projects, or production teams.
• Strong problem-solving and decision-making skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Exceptional organizational and communication skills.
• High school diploma or equivalent required.

• Experience working with offshore or remote production teams.
• Background in legal services, records management, document production, or other deadline-driven operational environments.
• Proven success improving processes and driving operational efficiency.

At U.S. Legal Support, we keep the legal industry moving by delivering critical services with speed, accuracy, and reliability. As a Production Supervisor, you'll have a direct impact on our operational success by ensuring work flows seamlessly from start to finish.

✅ Medical, Dental & Vision Insurance
✅ Parental Leave
✅ LifeLock Identity Protection
✅ 401(k) with Company Match
✅ Paid Time Off & Holidays
✅ Career Growth Opportunities

If you're a process-minded leader who enjoys solving problems, optimizing workflows, and driving operational excellence, we'd love to hear from you. Apply today! 🚀