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Baker, Donelson, Bearman, Caldwell & Berkowitz, PC has an immediate opening in its Nashville, TN office for an IT Support Specialist (tiers 2/3). Candidates must be customer-service oriented and proactive in anticipating and resolving issues while maximizing efficient use of computing resources.
Responsibilities:
- Act as second level support.
- Provide support for all applications and hardware.
- Troubleshoot, analyze, research, and resolve issues for users locally and firm-wide.
- Provide 'just in time' desk-side training to attorneys and staff.
- Actively participate in and assists in the pilot of any application updates.
- Provide support for meetings and video conferences.
- Recognize sense of urgency and responds appropriately.
- Communicate and provide appropriate progress and status as necessary to user and management.
- Document, track, and monitor all issues to ensure a timely resolution.
- Proactively, on a regular basis, tour all floors to be visible to users and during outage situations in need of assistance.
- Provide onsite support for the Orlando, FL office as needed
- Act as a Subject Matter Expert (SME) on one or more software applications.
- Other responsibilities as required.
Qualifications and Skills:
- Minimum of two years of user support or related experience. Law firm experience preferred.
- Experience supporting Microsoft Office, Windows and other legal specific core applications.
- Excellent verbal communication and interpersonal skills required to interact professionally with clients, lawyers, paraprofessionals, other staff members and outside vendors.
- Strong analytical and problem-solving skills.
- Technical certifications such as A+ and MCP a plus.
- Ability to effectively prioritize and execute tasks in a high-pressure, demanding, fast paced environment. Ability to work both in a team-based environment and independently.
- Ability to provide exceptional customer service at all times.
- Flexibility to work extended hours.
- Possible travel for rollouts and additional location support.
- Ability to lift pc equipment and desktop printers if necessary.
Applications:
- Microsoft Office 2016 and Office 365
- Proficiency with MS Office - MS Word (including styles), Excel, Outlook
- Microsoft Windows 10 and Windows 11
- NetDocuments or similar Document Management System
- DocsCorp Suite – compareDocs, pdfDocs, cleanDocs
- Litera Innova
- SharePoint
- BigHand
- Intapp Time, iTimekeep (time entry) or similar
- LexisNexis InterAction
- Adobe Acrobat 11 or DC
- Microsoft Teams
Must provide minimum authorization to work in the United States. Resumes only accepted for job posted.
Thank you for submitting your resume. After our hiring committee has had a chance to review all candidates for this position, we will reach out to only those that will be moving on to the next step in our recruiting process. We appreciate your interest in the position and will contact you if further action is necessary.
Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.
