Records Retrieval Specialist - Legal Support Services

American Retrieval, a Subsidiary of U.S. Legal Support | Full-Time

Are you a detail-oriented professional who enjoys solving problems, building relationships, and delivering exceptional customer service? Join American Retrieval as a Records Retrieval Specialist II and play a key role in ensuring our clients receive fast, accurate, and professional support throughout the records retrieval process.

📍 Location: Houston, TX
📅 Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Record Retrieval & Coordination

• Proactively contact record custodians, healthcare facilities, and other record sources to expedite document retrieval.
• Monitor requests to ensure timely completion and follow up as needed.

Client & Facility Support

• Build and maintain strong, professional relationships with clients and facility personnel.
• Provide exceptional customer service and ensure a positive experience throughout the retrieval process.

Data Entry & Tracking

• Accurately enter, update, and track record requests in internal systems.
• Maintain current and accurate client and facility information within databases.

Status Updates & Issue Resolution

• Provide regular updates regarding order status and retrieval progress.
• Address client inquiries, concerns, and service-related issues in a timely and professional manner.

Project Support & Compliance

• Assist with special projects and departmental initiatives as assigned.
• Follow all company policies, procedures, safety guidelines, and quality standards.

Education

• High School Diploma or equivalent required.
• Associate degree preferred.

Experience

• 3 to 5 years of customer service, account management, or client support experience.
• Experience in legal records retrieval, medical records retrieval, healthcare administration, or related industries preferred.

Skills & Abilities

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized with the ability to prioritize multiple tasks and deadlines.
• Proficient in Microsoft Office Suite and database management systems.
• Ability to work independently and collaboratively in a fast-paced environment.

Physical Requirements

• Ability to occasionally lift up to 10 pounds.
• Ability to sit, review detailed documents, and work at a computer for extended periods.

American Retrieval, a subsidiary of U.S. Legal Support, is a leader in records retrieval and litigation support services. We are committed to delivering exceptional service to our clients while providing a collaborative and supportive environment for our employees. If you're proactive, adaptable, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career while making a meaningful impact every day.