Court Navigator

The Court Navigator assists court participants/users in navigating the Courts and informs them of the various operations and programs within the Courts. The Court Navigator will provide information regarding physical office and courtroom locations, processes and services at the Courts, as well as making referrals to external service providers.

Duties

BRIEF DESCRIPTION OF DUTIES:

• Serves as an initial point of contact greeting court participants and users entering court buildings.
• Provides descriptive information about court operations, programs and services, as well as courtroom proceedings as necessary.
• Works with court division representatives to ensure accurate information about operations, programs and services to better assist court participants and users.
• Provides assistance and non-legal information to court participants and users about steps in a case.
• Provides information about onsite court services and resources.
• Provides information about external programs and services in support of court operations/functions.
• Assists court participants/users with using designated computer terminals to access websites to obtain supplemental information.
• Maintains a current directory of local external services and programs. 
• Collects and assembles data for the Court Navigator Program.
• Participates in presentations to visitors, stakeholders, partners, etc., on the Court Navigator Program.

Salary

• $61,933 - $80,510/year

Conditions of Employment

• Background and security investigation are required.
• A probationary period of one (1) year must be successfully completed.

To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)
4. List of three (3) professional references

All required documentation must be received by the closing date of the announcement.

Qualifications

MINIMUM QUALIFICATIONS:

Grade 8: High school diploma or GED and four (4) years of general secretarial and clerical experience.

Education Substitution:

• Associates degree plus two (2) years of general secretarial or clerical experience.
• Bachelors degree plus six (6) months of general secretarial or clerical experience.

Grade 9: High school diploma or GED and five (5) years of general secretarial or clerical experience.

Education Substitution:

• Associates degree plus three (3) years of general secretarial or clerical experience.
• Bachelors degree plus one (1) year of general secretarial or clerical experience.

Experience working on a personal computer in a Windows environment is required. 

Experience providing customer service in a professional environment is preferred.

Committed to access for Justice. 

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Please note that authorization for the release of your adult criminal record, revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required.  If you are selected for the position, a criminal history records check will be conducted.

Education To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/. Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Other Information This job is being filled by an alternative hiring process and is not in the competitive Federal civil service. Please note there is a mandatory one year probationary period for all new court employees. All required information must be received by the vacancy announcement closing date. Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. List of three (3) professional references

How to Apply

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.

Benefits This is not a federal position. The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation. Please click on the following for more information about these benefits: http://www.opm.gov/Insure/health/enrollment/new_employees.asp The DC Courts leave policy is as follows: Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year. Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit. In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.