Case Manager (Legal)

We are hiring a Case Manager to join our growing team.

 

What we do.

Richmond Vona, LLC is a personal injury law firm located in Buffalo, NY, that’s changing the game for both client and employee experience. We’re setting a new standard in how personal injury law is practiced and delivered. Our mission is to provide a superior level of service to our clients through personal connection and continuous communication, while also creating a high-potential, rewarding workplace for our dedicated team.

We’ve been recognized as one of Inc. 5000’s Best Workplaces in America and named one of the Fastest-Growing Private Companies—ranking as the 4th fastest-growing law firm in the country. Locally, we’ve also been honored as a Buffalo Business First Best Places to Work. These awards reflect our commitment to building something different — for both our clients and our people.

Our approach to client service is unlike anything you'll find elsewhere in WNY. Case Managers at Richmond Vona play a central role in delivering a best-in-class experience by staying closely connected with clients, guiding them through every step, and ensuring nothing falls through the cracks. This is a rare opportunity to be part of a different kind of law firm — one that values communication, precision, and people — and offers tremendous opportunity for growth and fulfillment.

Who we are looking for.

We are looking to add a caring, experienced, and proactive Case Manager to our growing legal team. This person is driven by helping injured clients and takes pride in guiding them toward successful case outcomes. The right candidate is comfortable owning their caseload, staying ahead of deadlines, and providing exceptional service to both clients and the legal team.

We have an excellent team in place and are committed to ensuring that our next hire aligns with our firm’s core values of Winning, Always Ready, Professionalism, Precision, High-Level Communication, Accountability, and Service. We are dedicated to providing our team with the tools and support they need to succeed.

Qualified candidates should have:

• Associate degree or higher from an accredited institution — or equivalent experience that demonstrates strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• One (1) or more years of experience as a Case Manager in plaintiff’s personal injury or personal injury defense.
• A track record of managing a caseload independently, including client communication, medical record follow-up, lien resolution, and demand package preparation.
• Confidence serving as a primary point of contact for clients, medical providers, and insurance adjusters.
• Strong attention to detail, excellent time management, and proactive problem-solving skills — with an understanding that accurate, well-documented data is critical to decision-making and case outcomes.
• Familiarity with Microsoft Office and comfort learning new systems; experience with case management platforms is a plus.
• Prior client-facing or customer service experience and a commitment to high-level, compassionate communication.
• A team-oriented mindset with the ability to take ownership of results, stay composed under pressure, and improve processes.

We’re looking for candidates who align with our values and meet the key qualifications — but if you’re close and excited about the role, we still encourage you to apply.

Key responsibilities include, but are not limited to:

• Manage a caseload with growing independence, including client communication, medical record follow-up, lien resolution, and tracking key deadlines.
• Build strong client relationships by setting expectations, providing timely updates, and guiding clients through each phase of the case.
• Coordinate case activities such as scheduling client meetings and communicating with insurance adjusters, medical providers, and other third parties.
• Field insurance inquiries using discretion and judgment, escalating complex coverage issues when appropriate.
• Identify and address insurance coverage issues, explain basic policy information to clients, and understand fundamental no-fault and lost wage claim concepts.
• Complete case documentation and forms using templates, ensuring accuracy before final attorney review.
• Maintain accurate, timely, and complete case records in case management system to support efficient workflows and informed decision-making.
• Conduct investigations independently, including collecting data, locating difficult documents (e.g., police/incident reports, FOIL requests, medical records, bodycam/streetcam footage), and identifying additional items such as screenshots or videos.
• Contribute to legal drafting efforts by assisting with portions of summons, complaints, and demands in collaboration with an attorney or paralegal.
• Participate in process improvement efforts.
• Demonstrate a commitment to our core values: Winning, Always Ready, Professionalism, Precision, High-Level Communication, Accountability, and Service.

 What we offer that is different.

• Work hours: Generally M–F, 9–5, with built-in flexibility and summer hours to support balance and well-being.
• Location: Beautiful newly renovated office space located downtown (parking available onsite, at no charge).
• Compensation: Hourly rate ranges from $18–$28, based on experience and qualifications. We offer room for growth and regular performance reviews. Bonuses tied to firm profitability.
• Work culture: We are highly growth and team oriented, which means that although we believe in working hard together, we also prioritize celebrating that effort and progress. We’ve built a beautiful, fun, and comfortable workspace for our staff to enjoy each day, and we have regular in-office and offsite team building events and happy hours to ensure we are keeping it all in perspective.
• Career opportunities: We are growing rapidly and joining us at this stage offers the opportunity to grow alongside the firm. As we expand, new roles and opportunities frequently arise. If you’re eager to learn and take on new challenges, we will support and encourage your development.
• Generous benefits: Includes 100% coverage of a single plan for medical and dental insurance, life insurance, AD&D, as well as short-term and long-term supplemental disability. We also offer vision insurance, accident insurance, a 401(k) with firm contribution, weekly and monthly team awards and recognition, summer hours, free onsite parking, a hybrid work schedule after 6 months, and abundant paid time off. Our benefits package is regularly re-evaluated and continues to grow as part of our mission to provide an exceptional experience for both clients and team members.
• Supportive onboarding and training: We provide a structured training program designed to help new hires settle in, feel confident, and gain independence in their role. You won’t be left to figure things out alone — our process is built to ensure you understand what’s expected and feel comfortable asking questions as you learn.

 

Job type: Full-time

Salary: $18.00 - $28.00 per hour

Location: Buffalo, NY 14204
Must reliably commute or plan to relocate before starting work.

Work location: In person

 

This is a unique, high-potential opportunity with a firm that values a positive, rewarding workplace culture. If you're excited by this opportunity, please apply by uploading your resume and cover letter as PDF documents.

Salary

• $18 - $28/hour