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Job Description
Starting Rate: $18.29 - 20.25
PURPOSE Work with parents through the paternity establishment process and provide administrative support to the Friend of the Court Legal Case Manager and Family Division Referees.
KNOWLEDGE AND ABILITIES
WORK ENVIRONMENT
Primarily office-based with light physical effort, with a rotating schedule between remote office and in-office.
KEY RESPONSIBILITIES
QUALIFICATIONS
High school diploma or GED is required. Prefer previous work experience in legal, human services, or related field. Previous experience serving the public is required and experience in a family court or legal setting is preferred.
SUPERVISION
Work is supervised by the Deputy Friend of the Court.
OTHER REQUIREMENTS
Salary
PURPOSE Work with parents through the paternity establishment process and provide administrative support to the Friend of the Court Legal Case Manager and Family Division Referees.
KNOWLEDGE AND ABILITIES
- Requires integrity, willingness to learn, ability to work independently and as a team member.
- Empathize with diverse populations and remain neutral in case management.
- Handles sensitive information with discretion, ensuring a high level of confidentiality.
- Needs strong organizational and time management skills and ability to work well under pressure.
- Remain calm and composed in stressful situations, providing a stabilizing presence for clients.
- Commitment to professional customer service.
- Able to use reasoning and apply timelines and guidelines to individual case scenarios.
WORK ENVIRONMENT
Primarily office-based with light physical effort, with a rotating schedule between remote office and in-office.
KEY RESPONSIBILITIES
- Review and evaluate court action referrals for required actions.
- Maintain files for establishment cases, such as appointment scheduling, data entry, and case progress.
- Research addresses and employment information and coordinate service of process.
- Process legal documents including forms generation, obtaining signatures, and mailing copies.
- Track locate cases and monitor timeliness to ensure compliance.
- Manage establishment client appointments.
- Monitor genetic test results and schedule out-of-state genetic testing.
- Generate reports and take action on cases, responding to system and case alerts.
- Communicate with parents, attorneys, the Michigan Office of Child Support, Department of Health and Human Services, other courts, and law enforcement offices.
- Process National Medical Support Notices, communicate with employers to calculate reasonable health insurance cost.
- Process Medical Demands and Requests for Insurance Coverage Information.
- Type orders after hearings, such as entry of a settlement, for referees. The legal case manager drafts establishment orders.
- Perform various clerical responsibilities.
QUALIFICATIONS
High school diploma or GED is required. Prefer previous work experience in legal, human services, or related field. Previous experience serving the public is required and experience in a family court or legal setting is preferred.
SUPERVISION
Work is supervised by the Deputy Friend of the Court.
OTHER REQUIREMENTS
- Able to work effectively with clients facing financial and emotional stress while maintaining neutrality and objectivity.
- Committed to providing unbiased customer service.
- Must comply with the Michigan Model Code of Conduct for Trial Court Employees.
- Willing to participate in ongoing training, both on-site and off-site.
- Employment is contingent on background check, criminal history, fingerprint check, and drug screen.
- Applicants must complete a County application form.
- $18.29 - $20.25/hour
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