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Weltman, Weinberg & Reis Co.A

Legal Account Resolution Specialist Subrogation Collector

Weltman, Weinberg & Reis Co.A See More Job Openings by This EmployerArrow
  • Full Time
  • Independence, OH
March 10, 2025

Job Description

$2k Retention Bonus during your 1st year of Employment!
 

We are currently seeking a Legal Account Resolution Specialist to join our subrogation team in Cleveland, Ohio.

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting.

They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; preparing files for additional legal action is an important responsibility in this role. If you have a strong focus on customer service and learning paired with excellent technical skills, please read on and apply to be considered.


Schedule:

  • 8:00am - 4:45pm, Monday through Friday during Training
  • 8:00am - 4:30pm after Training
  • No weekends or evenings

 

Responsibilities/Duties/Functions/Tasks: 

  • Requests and/or mails form letters to consumers or representatives to notify and encourage payment of delinquent accounts
  • Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution
  • Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
  • Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account
  • Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts
  • Obtains information to handle debit and check payments by phone
  • Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets. Locates additional addresses as necessary
  • Makes decision for next activity on consumer file and monitors files for required documents
  • Follow-up to ensure all available options are utilized to achieve payment of debt
  • Meets minimum standards for daily calls, files worked and goals
  • Handles files in accordance with WWR and client standards, follows scripts and regulatory compliance requirements
  • Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line
  • Complete all required training applicable to assigned position
  • Additional duties as requested or required

 

Qualifications:

  • High school diploma or general education degree (GED)
  • 1-3 years relevant business experience or an equivalent combination of education, training, and experience
  • Consistently achieves 85%or better on monthly revenue goals
  • Knowledge of basic computer operation, including internet research
  • Maintains composure in difficult situations
  • Communicates effectively verbally and in writing
  • Must pass background check and drug screen
  • Bilingual Spanish speaking preferred, not required


Compensation and Benefits:

  • The compensation is $17.68 per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000
  • Employees proficient in Spanish may receive additional compensation
  • Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
  • Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
  • Promotional opportunities from within the firm
  • Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
  • Earn incentives through monthly contests in a fun team environment
  • Free parking
  • Free onsite fitness center available to all employees


WWR/Weltman is an Equal Employment Opportunity employer.



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