Title Insurance Workflow Administrator

Job Description:

ATTORNEYS' TITLE FUND SERVICES

In this position, you will manage, maintain, and optimize the currently in-use title insurance production system to ensure operational efficiency.  We need you to identify opportunities for efficiency and work with cross-functional teams to manage and enhance the title production system.  You will also provide support to product users and integration partners.

** 3+ years ResWare Administration experience required.

Some of the Primary Responsibilities may include:

• Configure, maintain, and optimize title production system settings and workflows utilized by the Branch Operations Division and other internal users.
• Manage internal user accounts, permissions, and security settings within title production systems.
• Oversee and support system integrations, including but not limited to monitoring and resolving .xml errors, assisting with API configurations, data exchange processes, and provide technical guidance for system enhancements and new feature implementations.
• Troubleshoot technical issues and provide advanced user support.
• Implement and maintain custom templates, documents, and automation rules.
• Create and distribute documentation related to any changes to system settings, workflows, templates, documents, and automation rules to appropriate stakeholders.
• Design and write complex SQL queries for data extraction, reporting, and analysis.
• Create custom database reports.
• Serve as a subject-matter expert on The Fund’s title production system workflow.
• Meet regularly with Fund and Old Republic Information Services stakeholders to communicate changes and needs for the product.
• Provide recommendations to Fund management and Old Republic Information Services on potential efficiency gains, including integrated services.
• Own a customer’s issue from initial contact to resolution or transition the is

Technical Skills:

• Advanced SQL proficiency with experience in complex query development
• Knowledge of ResWare API and integration capabilities
• Proficiency in data analysis and reporting tools
• Scrum and agile software development methodologies preferred
• User stories knowledge preferred

Knowledge & Skills to be successful:

• Understanding of title industry workflows and processes is a must
• Strong analytical and problem-solving skills
• Excellent attention to detail and data accuracy
• Ability to translate business requirements into technical solutions
• Strong communication skills for both technical and non-technical audiences
• Self-motivated with ability to work independently
• Ability to learn and adapt to new technologies
• Ability to foster, develop and maintain professional and collaborative working relationships
• Interact effectively and professionally with all levels of management, employees and customers
• Operational efficiency and prioritization
• Planning and organization skills
• Decision making
• Presentation skills
• Ability to maintain confidences and confidential information, required

Education: Bachelor’s degree in computer science, information systems or related fields, or equivalent work experience

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Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

Old Republic Title is an Equal Opportunity Employer