Card Collections Litigation Authorized Signer -Recovery Collections Litigation

Step into the role of an Authorized Signer and become a pivotal force in ensuring compliance with all relevant laws, regulations, and business-specific policies and procedures. As the first line of defense, you will play a crucial role in verifying the truthfulness and accuracy of Sworn Docs and Other Signed Docs before they reach the law form delivery stage.

Job summary

As an Authorized Signer within Recovery Collections Litigation, you are responsible for verifying and executing various Sworn Documents and Other Signed Documents from Chase external law firms, integral to the execution of a Collections Litigation case. The business is a fast-paced, high volume environment that requires the utmost attention to detail and accuracy.  You are required to complete ongoing training and certification requirements and meet high quality standards to continue performing in this role.

Job responsibilities

• Verify and sign Sworn Documents/Other Signed Documents using bank-approved business records in accordance with the Bank’s Firmwide Collections Litigation, Sworn Documents and Notary policies, procedures and all applicable legal and regulatory requirements
• Oversee performance standards for all aspects of document control
• Complete all required training, initial certification and ongoing recertification
• Ensure full compliance with bank policies, procedures and applicable laws and regulations in regard to document processing at all times
• Interface with Legal, Audit, Compliance and Control partners to ensure regulatory and/or legal requirements within the process are met
• Maintain familiarity with legal terms and concepts to comprehend the content and implications within documentation
• Utilize verbal and written communication to address inquiries and escalations related to legal documents with partners
• Provide guidance and consultation on Sworn Document templates, ensuring compliance with policies and procedures through both verbal and written communication
• Clearly articulate job responsibilities and processes during audits, control reviews, and regulatory examinations using verbal communication
• Ensure documentation is fully accurate by identifying and raising any inaccuracies or omissions, while also assisting in the identification and escalation of process-related issues and improvement opportunities

 Required qualifications, capabilities, and skills

• Ability to exercise sound judgment to identify issues that require attention and resolution as well items requiring escalation to a manager or legal partner
• Credit card or consumer collections operation experience
• Understanding of financial principles and the ability to interpret financial data
• Possess technical proficiency with credit card processing systems and software applications, along with strong PC skills and proficient knowledge of Microsoft Excel, Outlook, Word, PowerPoint, and Bank Operating Systems.
• Understanding of quality control and quality assurance standards and processes to meet 99% or above accuracy goals
• Adherence to high ethical standards to ensure honesty and integrity in all aspects of work
• Awareness of laws, regulations and standards that govern the signing of Sworn Documents
• Proven ability to work independently and effectively in a fast-paced high-volume environment without direct supervision
• Familiarity with legal terms and concepts to comprehend the content and implications within documentation 
• Ability to organize and prioritize work, handle multiple tasks, and complete timely deliverables with a high degree of accuracy
• High School Diploma or GED

Preferred qualifications, capabilities, and skills

• Previous experience in handling, reviewing or preparing legal documents
• College degree or equivalent 2-3 years’ work experience in a bank credit card division, collections litigation or legal environment 
• Working knowledge of internal Chase card applications and how to review business records
• Effectively and professionally represent yourself, your business, your manager and most importantly Chase with the highest of standards