Manager, Equal Employment Opportunity (EEO) Counseling and Intake, CM-0260-00

The position is located in the Office of Equal Employment Opportunity (OEEO), EEO Counseling and Intake Section of the Federal Deposit Insurance Corporation in Washington, D.C, Dallas, TX or San Francisco, CA. The OEEO implements effective strategies and proactive measures to ensure equal opportunity and the prevention of discrimination for any employment, program, training or activity conducted by the FDIC. Salary reflects a pay cap for this position of $275,000.

Duties

The Manager, EEO Counseling and Intake plays a pivotal role in managing a team counseling and processing EEO informal complaints adhering to defined timelines, policies and procedures.

• Serves as Equal Employment Opportunity (EEO) Specialist and the principal advisor on EEO Informal Complaints. Manages, directs, oversees, coordinates, and evaluates the EEO Informal Complaints programs, including the EEOC 462 report, accounting for the agency’s EEO counseling activities, including ADR outcomes and other relevant metrics, ensuring transparency and adherence to federal reporting standards.
• Establishes metrics and data collection on alternative dispute resolution success and EEO counseling outcomes. Establishes customer service expectations and performance metrics for all subordinate employees.
• Conduct briefings to discuss issues affecting the workforce, the effectiveness and status of EEO program goals, efficiency, and legal compliance of all areas of the EEO Informal Complaints program.
• Keeps abreast of developments in the Federal EEO process, regulations, policies, procedures, and corporate policies that affect the complaint processing program or issues that might arise in alleged complaints.
• Ensures contract EEO counselors and OEEO staff are trained and certified. Identifies the best options for yearly training and certifications for OEEO staff.
• Manages, directs and oversees a senior level staff comprised of EEO specialists. Assigns or coordinates work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Incumbent exercises full range of human resource and personnel management. Evaluates work performance of subordinates. Gives advice, and counsels employees on both work and administrative matters. Interviews candidates for positions, and recommends appointment, promotion, or reassignment to such positions. Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identifies developmental and training needs of employees, providing or arranging for needed development and training. Finds ways to improve production or increase the quality of the work directed and develops performance standards.
• Ensures that Equal Employment Opportunity (EEO), Diversity, Equity, Inclusion, and Accessibility (DEIA), employee development, employee performance, and other personnel plans, processes, and programs are executed equitably consistent with Corporate policy, legal requirements, and the mission of the Division; organizes, coordinates, and manages the work of diverse teams of employees by assigning work, developing employee skills, assessing/monitoring employee performance, and promoting inclusion.

Salary

• $160,973 - $275,000/year

Conditions of Employment

Registration with the Selective Service.

U.S. Citizenship is required.  

Employment Conditions.

High Risk - Background Investigation (BI) required.

Employee may be relocated to any duty location to meet management needs.

Qualifications

To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, and concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., the number of employees supervised). Leadership experiences identified must have been performed in an official supervisory role.

Leadership Experience 1: Experience in coordinating the work of employees in a work unit, including assigning and evaluating work; setting priorities, timelines, and expectations; and monitoring progress against goals; AND
Leadership Experience 2: Experience in setting performance expectations; assessing employee performance; providing recognition and rewards; providing feedback and development opportunities; addressing performance or conduct issues; and participating in recruitment and hiring activities.

Technical Experience 1: Experience interpreting or applying Title VII of the Civil Rights Act of 1964 and the EEOC, regulations, directives, policies and guidelines to plan, execute, and oversee equal employment opportunity individual and class discrimination informal complaints; AND
Technical Experience 2: Experience leading collaborative efforts to change EEO policies and programs for a large agency or organizations, including coordination in researching and evaluating gaps or needs, gathering data and information, developing and interpreting findings, developing and presenting recommendations and assisting with implementation; AND
Technical Experience 3: Experience communicating at the managerial and technical levels in drafting, reviewing, and editing a variety of EEO- related documents, including, but not limited to, letters, memoranda, decision papers, employment-related contractual agreements, and reports.

Education There is no substitution of education for the experience for this position. Other Information

Required Documents If you are applying under any special hiring authority you MUST submit proof of eligibility with your application. Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application: VETERANS EMPLOYMENT OPPORTUNITY ACT (VEOA) ELIGIBLES AND SPECIAL HIRING AUTHORITIES FOR VETERANS: If you are applying for consideration under VEOA and special hiring authorities for veterans, click here. You must submit documentation (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ eligibility. SPECIAL APPOINTING AUTHORITIES FOR PEOPLE WITH DISABILITIES, i.e. SCHEDULE A: If you are applying for consideration under special appointing authorities for people with disabilities, you will be required to provide proof of disability documentation to specify that you are a person who (1) has a severe physical disability; (2) an intellectual disability; or (3) a psychiatric disability. The documentation does NOT need to detail your specific disability, medical history, or need for accommodation, however; the letter MUST clearly state that you are eligible for appointment under this authority and that your eligibility is based on a severe physical disability; an intellectual disability; or a psychiatric disability. THE DOCUMENTATION MUST HAVE BEEN OBTAINED FROM: (a). Licensed medical professionals; or (b). State or private vocational rehabilitation specialists; or (c). Any Government agency (e.g., VA, etc.) that issues or provides disability benefit. THE DOCUMENTATION MUST INCLUDE: a statement that you are eligible based on one of the following: severe physical disability, an intellectual disability, or a psychiatric disability. To view sample Schedule A proof of disability letters, click here, and for more information on this special appointing authority, click here. Please note that employees hired under this Schedule A hiring authority will be required to complete a Standard Form 256 to identify their disability status. CURRENT FEDERAL EMPLOYEES OR REINSTATEMENT ELIGIBLES WITH COMPETITIVE STATUS: A copy of your most recent SF Form 50, Notification of Personnel Action, that shows: (1) permanent or career-conditional tenure (codes 1 or 2, in block 24); and (2) position occupied in the competitive service (code 1, in block 34), and the pay plan, series, grade and salary for the position you are relying upon to be considered for this position. If reinstatement eligible include your Career/Career-Conditional SF-50. To be considered as a noncompetitive eligible candidate, the SF-50 must show the highest grade level or full performance level the applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. EXCEPTED SERVICE EMPLOYEES: Your current agency must have an interchange agreement with OPM (for a list of agencies with current interchange agreements please click here); Excepted service appointees without an interchange agreement are eligible to use any other applicable special appointing authorities. CURRENT OR FORMER CAREER SES MEMBERS: You are eligible for reinstatement to a competitive service position if you were previously employed under a career or career-conditional appointment prior to the SES appointment. SES members without competitive service career status are eligible to use any other applicable special appointing authorities. Multiple SF-50s showing current or former career SES appointment and proof of career or career-conditional tenure must be submitted by the closing date to receive consideration as a status applicant. Both SES and Competitive Service SF-50s must be uploaded as one document to avoid overriding your first attachment or upload one SF-50 under the “SF-50” placeholder and the other under the “other supporting documentation” placeholder. If you have any questions regarding which SF-50s to submit or how to upload them, it is highly recommended that you contact the person listed on this job opportunity announcement before the closing date. FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. How to Apply

To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.

Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.

You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.

To find out more, click here.