Team Lead - Legal Document Review (Garnishments) - Hybrid

Overview:

Guides workflow, manages exceptions, assists in process improvement and related projects. This team processes legal papers by conducting research into existing customer relationships on debtor(s), restrains accounts as appropriate by applying proper exemptions and preparing case file as appropriate.  Processes complex legal papers, such as court orders and temporary restraining orders.

Primary Responsibilities:

• Monitor work flow and serve as liaison between assigned Item Processing & Deposit Services unit and management.

• Provide training and coaching to assigned Item Processing & Deposit Services team on daily work functions and approve work of assigned team.  Assist with onboarding new hires.

• Assist with production work on an as needed basis.

• Complete daily production reporting for assigned Item Processing & Deposit Services team.

• Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.

• Participate in special projects as assigned.

• Manage and provide guidance on exceptions occurring within the team.

• Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.

• Reconcile the general ledger as required by assigned area.

• Approve daily team productivity reports, ensuring they accurately reflect team activity.

• Research and resolve routine internal and external customer issues and escalations within assigned area.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

• 4 or more years’ higher education and/or work experience

• Work leadership experience

Education and Experience Preferred:

• Banking operations experience

• Proven ability to multi-task

• Proven ability to work under tight time constraints

• Demonstrated written and verbal communication skills

• Proven organizational skills

• Proven prioritization skills

• Ability to exercise good judgment and sound discretion

• Ability to recognize time sensitive and urgent matters

• Experience as a paralegal or legal assistant in a large law firm

• Strong problem-solving skills

• Some knowledge of complex court orders and seizures

• Expertise with various notices and legal documents

• Some knowledge of laws regarding federally exempt deposit types of other states

• Proven verbal and written communication skills

• Knowledge of systems, documents and procedures in assigned area

• Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team

Working Model/Office Location:

• This is a hybrid position requiring four days in office per week

• Once fully trained, this position may be eligible to work from home one day per week

• Due to the onsite nature of the position, eligible candidates must live within commuting distance to 850 Main Street, Bridgeport, CT 06604

Scheduled Shift/Required Availability:

• Monday-Friday, 8:00am-4:30pm (+ overtime when needed)

• This team typically works one or two hours of paid overtime per week