Assistant Manager of Collections Legal & Compliance
Community Choice Credit Union See More Job Openings by This Employer
Join Our Team as a Member Solutions Support Assistant Manager!
Are you passionate about leadership, coaching, and creating efficiencies in financial services? Do you thrive in a role that combines operational oversight with team development? If so, we want you to join Community Choice Credit Union as a Member Solutions Support Assistant Manager!
Why Choose Us?
At Community Choice Credit Union, we are committed to serving Michigan with integrity and respect. We give big to our members, communities, and team. We are a trusted financial partner, and we work united as a team to support and empower our members.
What You’ll Do
As a Member Solutions Support Assistant Manager, you will:
✅ Lead, coach, and develop a high-performing team to support the Member Solutions department.
✅ Oversee operations to ensure efficiency, regulatory compliance, and alignment with organizational goals.
✅ Create and maintain workflow processes and SOPs to enhance efficiency.
✅ Participate in project management and implementation of new Member Solutions products and enhancements.
✅ Prepare monthly summaries, including key performance indicators (KPIs) and team performance updates.
✅ Handle escalated inquiries from members and internal teams to provide effective solutions.
✅ Oversee support functions such as bankruptcy, garnishments, levies, repossessions, and credit disputes.
✅ Develop business plans, set departmental goals, and manage overall quality control.
✅ Collaborate with auditors, examiners, and outside legal counsel to ensure compliance.
What We’re Looking For
✔ Experience: 2-5 years in a similar role, including supervisory or management experience.
✔ Education: High school diploma required; associate’s degree preferred.
✔ Skills & Knowledge:
- Strong understanding of the financial industry and credit union services.
- Familiarity with Member Solutions processes, policies, and compliance regulations.
- Proficiency in Microsoft Office (Word, Excel, etc.).
✔ Competencies: - Ability to coach and develop team members.
- Strong decision-making and problem-solving skills.
- Passion for driving results and continuous improvement.
- Ability to multitask and handle complex situations effectively.
Work Environment & Benefits
🔹 Hybrid Work Option Available – Enjoy flexibility with remote work eligibility.
🔹 Competitive salary & benefits package.
🔹 Opportunities for career growth and professional development.
🔹 A supportive and collaborative work culture.
Ready to Make an Impact?
If you’re excited about leading a team and ensuring operational excellence in Member Solutions, we’d love to hear from you! Apply today and be part of a team that’s making a difference in our members’ financial lives.
👉 Apply Now!
