The Senate Sergeant at Arms is seeking a Lead Passport Issuance Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/J5NY. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.
Duties
Provides operational and administrative support to the Senate Passport Office. Oversees daily operations of staff in the Senate Passport Office. Examines and adjudicates official and tourist passport applications and related materials for stakeholders. Organizes conference calls and digital video conferences with the Department of State and other US Government agencies. Ensures compliance for passport issuance processes, documentation and timeframes. Processes, monitors and tracks all payments related to services required. Provides customer service to stakeholders and responds to inquiries and concerns. Serves as the Passport Issuance Supervisor in his/ her absence. Other duties as assigned.
Salary
Qualifications
Other Duties/ Responsibilities Ability to operate camera equipment for passport photos. Ability to lift up to 25 lbs. Required Work Experience 2-3 years of administrative experience, which should include at least 1 years of passport issuance oversight of related functions. Required Special Skills/ Knowledge Assigns case work on a continuing basis according to a standardized control system, or other assigned work by providing standing general instructions about timeliness, objectives, and relative priorities. Accountable for tracking and monitoring payments related to services required. Works with the State Department to coordinate the delivery and pick up of passport applications. Ability to complete Passport Agent training within the first six months of employment. Knowledge of provisions of laws, treaties, rules, and regulations pertaining to birth, identity, and citizenship matters concerning the examination and adjudication of applications for passports. Knowledge of provisions of State and foreign laws as they apply to such issues as marriage, legitimation, adoption, and child custody. Knowledge of provisions that govern entitlement to diplomatic and official passports on a regular and exceptional basis and knowledge of agreements with other countries as they apply to entitlement to such passports. Knowledge of certain provisions of immigration and naturalization laws and regulations covering legal entry into the United States, residency, and other requirements as they apply to acquiring and retaining U.S. citizenship. Knowledge of the functions, policies, systems, procedures, and processes employed by headquarters and passport offices in the issuance of passports. Ability to work effectively with others. Ability to conduct research and accurately prepare and process a variety of executive reports, records and documents. Ability to effectively interact with staff members representing all levels of the organization, as well as with outside vendors. Ability to communicate both orally and in writing, multi-task and collaborate effectively. Attention to detail is required. Ability to work with customers in a front facing capacity, and work as a team in a fast-paced environment. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Desired Qualifications Assigns case work on a continuing basis according to a standardized control system, or other assigned work by providing standing general instructions about timeliness, objectives, and relative priorities. Accountable for tracking and monitoring payments related to services required. Works with the Department of State to coordinate the delivery and retrieval of passport applications. Ability to complete passport agent training and obtain/maintain Passport Acceptance Agent certification from the Department of State, within the first six months of employment. Knowledge of provisions of laws, treaties, rules, and regulations pertaining to birth, identity, and citizenship matters concerning the examination and adjudication of applications for passports. Knowledge of provisions of State and foreign laws as they apply to such issues as marriage, legitimation, adoption, and child custody. Knowledge of provisions that govern entitlement to diplomatic and official passports on a regular and exceptional basis and knowledge of agreements with other countries as they apply to entitlement to such passports. Knowledge of certain provisions of immigration and naturalization laws and regulations covering legal entry into the United States, residency, and other requirements as they apply to acquiring and retaining U.S. citizenship. Knowledge of the functions, policies, systems, procedures, and processes employed by headquarters and passport offices in the issuance of passports. Ability to work effectively with others. Ability to conduct research and accurately prepare and process a variety of executive reports, records and documents. Ability to effectively interact with staff members representing all levels of the organization, as well as with outside vendors. Ability to communicate both orally and in writing, multi-task and collaborate effectively. Attention to detail is required. Ability to work with customers in a front facing capacity, and work as a team in a fast-paced environment. Experience with Microsoft Suite including Microsoft Teams and high level of proficiency with technology, including calendar management. Working Conditions Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted. This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted. Ability to sit, stand, walk for extended periods.
Education
High School Diploma/ GED.
Required Documents
Subject to background/security investigation.
How to Apply
All applicants must apply for jobs online using this link: https://sen.gov/J5NY. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
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