Pre-Litigation Legal Operations Manager

The Big Picture:

The Pre-Litigation Operations Manager oversees the day-to-day operations of the firm’s pre-litigation

team, with primary responsibility for managing paralegals and ensuring workflows run efficiently,

accurately, and in alignment with firm standards. This role serves as a bridge between legal teams and

operations, ensuring cases move smoothly from intake through litigation while maintaining quality,

compliance, and productivity.

What You'll Do:

Team Leadership & Management

• Directly manage, mentor, and support pre-litigation paralegals

• Assign workloads, monitor performance, and ensure coverage across all teams

• Conduct regular check-ins, performance reviews, and coaching sessions

• Assist with hiring, onboarding, and training of new paralegals

• Foster a collaborative, accountable, and high-performing team culture

Pre-Litigation Operations

• Oversee case workflows to ensure timely progression

• Identify workflow bottlenecks and implement process improvements

• Coordinate with attorneys to ensure paralegal support aligns with case strategy

• Ensure accurate case documentation, reporting, and data entryProcess Improvement & Compliance

• Develop, maintain, and refine standard operating procedures for pre-litigation support

• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements

• Monitor case metrics and KPIs to evaluate efficiency and performance

• Implement best practices to improve productivity, quality control, and client service

Process Improvement & Compliance

• Develop, maintain, and refine standard operating procedures for pre-litigation support

• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements

• Monitor case metrics and KPIs to evaluate efficiency and performance

• Implement best practices to improve productivity, quality control, and client service

Cross-Department Collaboration

• Work closely with intake, medical records, demand, litigation, and settlement teams

• Serve as a point of contact for operational issues affecting case flow

• Communicate staffing needs, workload trends, and operational challenges to leadership

What You Bring:

• 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases

• Prior experience managing paralegals or legal support staff required

• Strong understanding of personal injury or civil litigation processes (preferred)

• Excellent organizational, leadership, and communication skills

• Ability to manage competing priorities in a fast-paced environment

• Proficiency with case management systems and legal software

• Leadership and team development

• Process optimization and operational oversight

• Strong attention to detail and deadline-driven mindset

• Problem-solving and decision-making abilities

• Clear and professional communication

Why TopDog Law Is The Place To Be:

• Join the fastest-growing law firm in the U.S. and be part of a team driven by momentum, innovation, and real impact 🚀
• Work fully remote from anywhere, supported by a high-performance culture built on speed, accountability, and results 💻
• Do meaningful work that directly contributes to firm growth, client outcomes, and operational excellence
• Grow your career quickly with real opportunities for advancement, we promote from within 🪜
• Thrive in a culture of innovation focused on continuous improvement, collaboration, and high-quality execution
• Benefit from leadership that invests heavily in people, technology, training, and long-term success 🖥️
• Earn competitive compensation and strong benefits, including comprehensive medical, dental, vision, life, and protection plans 💵
• Receive a 4% 401(k) company match, helping you build long-term financial security from day one 💰
• Access company-paid holidays, two floating holidays, and five paid sick days (with rollover up to 10 days)
• Enjoy generous paid time off:
• • 120 hours in year one
  • 160 hours beginning your second anniversary
  • 200 hours annually starting your fifth anniversary