Legal Assistant (Coordinator)

Position Description:

Milestone is seeking a detail-oriented Legal Assistant (Coordinator) to support our Release Administration team in managing critical aspects of post-settlement work for complex mass tort cases. This position is ideal for someone with a strong legal support background, exceptional organizational skills, and a desire to grow in a client-focused legal environment. The Legal Assistant (Coordinator) plays an essential role in completing all daily tasks related to high volume claimant intake and onboarding, ensuring data accuracy, and helping facilitate a smooth and timely process. This role contributes to Milestone’s mission of delivering principled, client-centered legal solutions with empathy and precision. 

Essential Duties & Key Responsibilities: 

• Manage and organize large volumes of legal data and case documentation across multiple settlements.
• Assist with release tracking, data updating/reconciliation, and other ancillary post-settlement assignments.
• Review and process any claimant update requests with attention to detail and accuracy via a Milestone ticketing system.
• Update and maintain claimant records, ensuring all submitted documentation is fully processed as deemed necessary and properly filed internally.
• Support the legal team with data entry, file organization, and follow-up tasks related to release administration.
• Ensure compliance with master settlement agreements, court orders, and internal protocols.
• Track deadlines, claimant statuses, and project milestones using internal systems and/or Excel, as applicable.
• Assist with claimant outreach related to Release Administration data and/or documentation.
• Maintain the strictest confidentiality and handle sensitive information in line with all established procedures and protocol.
• Maintain professional communication with claimants, law firms, and third-party vendors.
• Collaborate with internal teams to ensure timely and accurate data entry and reporting.
• Identify and resolve data inconsistencies and other minor release administration issues that may arise.
• Provide prompt responses to all internal and external communications to keep projects on schedule.
• Provide administrative support where engaged to do so.
• Help resolve client concerns and escalate issues when appropriate.
• Contribute to a collaborative, organized, and client-focused team environment.

Requirements & Qualifications: 

• Associate degree or paralegal certification preferred; equivalent experience considered.
• Minimum of 2 years of experience in a legal support or paralegal role, ideally in mass tort or complex litigation.
• Strong proficiency in Excel and ability to quickly learn new legal case management systems.
• Ability to manage and analyze large datasets accurately.
• Proactive when working independently or as part of a team in a fast-paced, high-volume environment.
• Experience handling post-settlement processes such as release administration and lien resolution is a plus.

Physical Demands:

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances.