Legal Collector

• Effectively manage and collect on a portfolio of accounts as they progress through the legal stream
• Inbound and outbound collection calls
• Effectively utilize multiple skip tracing tools to locate the customer
• Analyze each customer’s financial situation, overcome obstacles, and negotiate payment arrangements
• Meet or exceed monthly production goals for monthly BONUSES
• Adhere to quality standards set by the firm and our client
• Adhere to compliance standards, applicable laws and regulations that govern third-party collections (i.e. FDCPA)

Skills/Knowledge/Education:

• High school diploma/GED
• Excellent Customer Service skills
• Minimum of 2 years’ experience in a collections and/or legal environment
• Demonstrated confidence, initiative and negotiation skills
• Outstanding verbal and written communication skills
• Ability to problem solve, prioritize, organize daily work and multi-task
• Work both independently and as a team in a rapidly evolving environment
• Results-oriented with a demonstrated sense of urgency
• Fundamental financial understanding
• Proficient computer skills with the ability to learn new technologies
• Drug Screen
• Criminal Background Check
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• Benefits: Medical, Dental and Vision Insurance, Life Insurance, Paid Vacation, Paid Time Off, Paid Holidays, 401k Plan with company match. Short & Long-Term Disability provided by the firm. Screening Requirements: Criminal Background Check , fingerprinting and drug screening

KNOWLEDGE AND SKILL REQUIREMENTS

1. Strong Computer skills, with working knowledge of Microsoft Office products. A minimum of intermediate knowledge of Microsoft Word and Excel.
2. Desire to learn and ability to adapt quickly to a changing business environment.
3. Ability to work independently or in a team environment.
4. Excellent communication skills (both written and verbal) and strong customer service skills.
5. Dependability and regular attendance, with a willingness to work more than 40 hours per week if needed.
6. Professionalism, articulate and hard working individual.