IT Manager Business Solutions – Commercial / B2B / HR / Legal

IT Manager Business Solutions – Commercial / B2B / HR / Legal   Pay Rate:  $131,800 - $175,700 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time (Hybrid) About The Role: Global Cellulose Fibers (GCF) is seeking an IT Manager to lead global enterprise and commercial applications as the business transitions to independent IT operations. This role serves as Service Owner, responsible for strategy, delivery, and performance across a diverse application landscape supporting critical business functions. Key initiatives include a migration of SAP systems out of a transition service agreement, the transition of applications from the former owner’s environment to GCF and third‑party providers, and the evaluation and implementation of services enabled by AMS/MSP partners to support TSA exit, scalability, and operational excellence. The ideal candidate will develop and execute IT strategy aligned with commercial, corporate, and operational objectives, ensuring reliable performance across a portfolio of applications.   Strategic Leadership & Service Ownership Develop and execute a transition plan to establish independent IT services using internal and third-party resources. Serve as the Service Owner for enterprise and commercial applications, accountable for lifecycle activities including strategy, design, transition, operations, and continuous improvement. Maintain a strategic roadmap for application modernization aligned with evolving business needs. AMS/MSP Partnership Enablement Evaluate, identify, and implement services enabled by third-party AMS/MSP organizations. Define service scope, performance expectations, and governance models. Integrate AMS/MSP capabilities into GCF’s IT operating model.   SAP Transformation & Platform Evaluation Lead planning and execution of the TSA exit and multi-year transition from ECC, CRM, and related systems. Evaluate and compare SAP and competing solutions based on functionality, cost, scalability, and business fit. Partner with stakeholders and vendors to define scope, architecture, and deployment strategy. Commercial, Corporate, and Enterprise Systems Leadership Oversee applications supporting Commercial (CRM), EDI/B2B integrations, HR systems, Legal systems, and other enterprise functions. Partner with business leaders to align application capabilities with process needs and improvement opportunities. Guide modernization and integration strategies across these domains. Stakeholder & Vendor Engagement Collaborate with business stakeholders to identify, prioritize, and deliver application capabilities. Manage relationships with external service providers to ensure delivery quality and compliance. Service Performance & Governance Establish and monitor SLAs, OLAs, and KPIs to ensure service reliability and user satisfaction. Lead incidents, problems, and change management processes. Continuous Improvement & Innovation Use analytics and feedback to drive service enhancements. Champion a culture of continuous improvement across service delivery. Financial & Compliance Management Own the financial performance of the service portfolio, including budgeting, forecasting, and cost optimization. Ensure compliance with industry standards and regulatory requirements. Team Leadership Hire, lead, and develop a high-performing IT team with a service-oriented mindset. Promote knowledge sharing and operational excellence across internal and external teams.   About You: Knowledge, Skills, and Abilities 10+ years in systems related management, application strategy, or solution delivery. 3+ years in IT management and leadership Bachelor’s degree in IT, Business, or related field; advanced degree preferred. Proven leadership in ERP and enterprise application environments, especially SAP ECC/CRM and BW4/HANA. Experience supporting commercial systems (CRM), EDI/B2B integrations, HR platforms, and/or Legal systems. Strong understanding of global supply chain operations, including U.S. export logistics and international trade. Strong project management skills (Agile/Scrum preferred). Effective in vendor management, contract negotiation, and service oversight. Excellent communication, stakeholder engagement, and critical thinking skills. Financial acumen in budgeting, forecasting, and cost-benefit analysis. Experience leading high-performing IT teams in lean or evolving environments.   About Global Cellulose Fibers (GCF): Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our safe, high-quality pulp forms the basis for a wide range of applications like towel and tissue products, diapers, feminine care, incontinence and other personal care products that promote health and wellness. In addition, our specialty pulp serves as a sustainable raw material used in construction materials, paints, coatings and more. GCF generated $2.8B in revenue in 2024 and has 3,300 employees globally, with nine manufacturing facilities and eight regional offices. Additional information can be found by visiting globalcellulosefibers.com.   Why GCF: Global Cellulose Fibers promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. We’ve Got You Covered: At Global Cellulose Fibers, our employees are our most important asset and that’s reflected in our benefits package that includes health, welfare and retirement plans. We are proud to offer a variety of benefits to support our employees and their families, including: Medical, Dental, Life insurance Flexible Spending Accounts Short-term and Long-term Disability 401(k) and Company-funded retirement contributions Paid Time Off Physical Location of Position: GCF Global Headquarters 6400 Poplar Avenue Memphis, TN  38197   Global Cellulose Fibers is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.  Global Cellulose Fibers complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact accommodations@gcfibers.com or (833) 753-3242.