Information Technology Specialist

The Information Technology Specialist position is in the Administrative Office of the U.S. Courts (AO), Department of Administrative Services, Administrative Systems Office (ASO), Systems Execution Division, Infrastructure Branch. ASO manages, oversees, and supports technology functions of the administrative services lines of business. ASO develops and supports AO technology systems, budget, accounting, procurement, space and facilities, and other administrative functions.

Duties The Administrative Office of the U.S. Courts (AO), Administrative Systems Office (ASO), Systems Execution Division is seeking a motivated, experienced Information Technology Specialist to join its Infrastructure team. The Systems Execution Division develops, maintains, operates, and supports all administrative information technology systems, including finance, human resources, facilities, and general support systems. The Information Technology Specialist supports applications running on Windows or Red Hat Enterprise Linux (RHEL) operating systems, manages server hosting, provides infrastructure services, and monitors activities for over 50 locally used and Judiciary-wide enterprise applications. This position reports to the Infrastructure Branch Chief. The ideal candidate has the ability to present complex topics to a wide range of audiences, manage and successfully deliver mission-critical services in a dynamic environment with competing demands, and effectively collaborate with internal and external stakeholders to ensure minimal disruption to supported applications. The ideal candidate also possesses excellent written and oral communication skills. The duties of the position include, but are not limited to: Managing and maintaining RHEL or Windows-based servers and ensuring their reliability, security, and performance. Collaborating with cross-functional teams to design, deploy, secure, and maintain computer systems for ASO's productions, test, and development environments. Assisting in setting up and configuring new systems, installing and maintaining application software, and coordinating network connectivity. Assisting in patch and update deployments to keep systems protected against vulnerabilities, participating in the security scanning program, and resolving all assigned findings. Monitoring system performance and proactively addressing potential issues. Providing technical support to ensure prompt resolution of performance and availability issues. Creating or maintaining architecture diagrams, service level agreements, and standard operating procedure documentation. Analyzing system logs, investigating incidents, and providing valuable insights for IT service intelligence by using monitoring tools such as Zabbix or Splunk. Salary

• $88,623 - $195,200/year

Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) (preferably 3 years) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below: Managing and maintaining Windows or RHEL-based servers and ensuring reliability, security, and performance. Supporting commercial-off-the-shelf or internally developed applications. Identifying, analyzing, and resolving server and related IT issues. Applicants with the following certifications are highly desirable: Windows Systems Administrator RHEL Administrator VMWare Commercial Cloud Service Provider Education This position does not require education to qualify. Required Documents For this job announcement the following documents and/or information are required: Resume - Any written format you choose to describe your job-related qualifications. Citizenship - Include country of citizenship on resume. Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status. Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation. How to Apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 02/24/2025 to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12661909