Legal Administrative Manager (LAM/DLS)

Legal Administrative Manager (LAM/DLS)

71049703

The Legal Administrative Manager leads the Intake Unit and oversees the daily operations of the Office of Legal Affairs (OLA). This role provides supervision and guidance to support staff while coordinating office procedures and advancing the agency’s legal and operational goals. The position offers a comprehensive benefits package and requires in-office work in Olympia, Washington, typically 4-5 days a week.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

Functioning as both the state’s largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible. There are three pillars to our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents. The Division of Legal Services (DLS) provides support to the entire agency to mitigate risks, comply with changing laws, and assist the agency in accomplishing its strategic and tactical goals. The Office of Legal Affairs (OLA) is comprised of staff attorneys (legal advisors), paralegal staff, and other professional hearings staff that represent HCA in administrative hearings and brief adjudicative proceedings and provide legal services to HCA programs and staff.

About the position:

The Legal Administrative Manager serves as the primary administrative support of the OLA and is responsible for day-to-day operations of the office. This position also supervises legal assistants within the office’s Intake Unit. This position reports directly to the Section Manager but may take directions and assignments from the Supervising Legal Advisor.

Physical in-office presence is required to perform essential functions, with the option for occasional telework per business need. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework. 

Some of what you will do:

• Supervises, coaches, mentors, and trains legal assistants and legal office assistants within the Appeals Intake Unit.
• Reviews work products for accuracy, completeness, and compliance with agency legal procedures and court rules.
• Ensures personnel issues are handled promptly and appropriately, coordinating with Human Resources as needed.
• Maintains and updates desk manuals for the Appeals Intake Unit.
• Coordinates and serves as backup to the legal assistants and legal office assistants within OLA.
• Manages day-to-day administrative and business operations of the Office of Legal Affairs (OLA).
• Serves as principal administrative support for the Section Manager
• Participate in the development and implementation of strategic plans and new business processes.
• Monitors and tracks the office’s operating budget and invoice approvals.
• Drafts meeting agendas, correspondence, and reports on behalf of the Section Manager or OLA leadership in accordance with HCA’s Style Guide.
• Schedules meetings, maintains the Section Manager’s calendar, and organizes events, training, and travel arrangements.
• Responds to public disclosure requests and inquiries via the office’s toll-free line with professionalism and good judgment.
• Coordinates with IT and facilities staff for general maintenance, repairs, and office needs.
• Prepares recurring and ad hoc workload management reports using appeals databases and systems for OLA dockets and caseloads.
• Analyzes issues and trends in OLA caseload dockets and provides data and recommendations to the Section Manager.
• Provides administrative support for tasks such as mailing, e-service of pleadings, responding to voicemails, and performs tasks specific to PEBB/SEBB and Medicaid.

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

Bachelor’s degree in public administration or an allied field and three (3) years of the required experience below

Option 2: 

Associate degree in public administration or an allied field and five (5) years of the required experience below

Option 3: 

Seven (7) years of legal office experience and three (3) years of supervising, leading, mentoring, coaching, or training staff in a legal or judicial setting and possession of the required skills below

The required skills and experience include the following:

• Demonstrated legal office experience.
• Experience supervising, leading, mentoring, coaching, or training staff in a legal or judicial setting.
• Plan, organize, and supervise staff effectively.
• Be results-oriented and able to manage the work of others.
• Work effectively with other departments and government agencies.
• Effectively speak before groups using tact and diplomacy.
• Prepare clear, concise, and factual written reports.
• Adapt to changing work needs, requirements, and equipment.
• Learn and apply laws, policies, and procedures.
• Use good judgment in evaluating situations and making decisions.
• Maintain confidentiality at all times.
• Model professional and respectful behavior consistently.
   
   

Note: Candidates may be required to demonstrate skills in keyboarding, filing, proofreading, grammar, spelling, and use of office equipment through agency-specific skills testing.

Preferred qualifications:

• Experience as a legal assistant or paralegal in a law office.
• Experience in public service.
• Experience hiring, recruiting, training, and performance managing employees.
• Ability to multitask in a high volume, fast paced environment.
• Experience editing, proofing, and finalizing pleadings and other litigation documents.

How to apply:

Only candidates who reflect the required qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume 

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter. 
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov. 

About HCA: 
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby. 
• Tuition reimbursement
• And free parking! 

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Lisa Fleming at (360) 725-1723 or lisa.fleming@hca.wa.gov.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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