Departmental Technician 7-E9

**This position offers the ability to work remotely five days per week with a Flexible work schedule. **

Are you looking for a career that offers continuous learning, a culture that promotes and rewards teamwork, and a work environment that allows you to help others? If so, then the Saving, Access, and Financial Empowerment (SAFE) Bureau is also looking for you! The Student Loan Repayment Division (SLRD) is recruiting for a candidate that is detail-oriented, resourceful, and innovative. Come help us strengthen our operations and elevate the services we provide every day!

This position is responsible for the review and evaluation of accounts referred to the Attorney General’s Office (AG) for escalated collections or enforcement actions. Serves as the liaison to the AG office. Ensures accurate case tracking and progress, performs payment monitoring and oversight of payment arrangements, ensures and documents accurate account information, acts as the primary contact for questions, and conducts any skip tracing and/or other investigative support for AG borrower accounts. Applies established policies, procedures, and relevant laws/regulations to support compliance, maximize recoveries, and deliver high-quality customer service to both internal and external stakeholders. Performs other duties as assigned.

Our culture is driven by excellent customer service, continuous improvement, employee development and Diversity and Inclusion. If you value these characteristics and enjoy working in a fast-paced, collaborative environment that offers a great work-life balance, we encourage you to apply! To learn more about this position, review the position description below.

View the full position description here: Departmental Technician

Note: The "Salary" listed is a range that reflects the minimum rate at the entry (7) level through the maximum rate at the experienced (E9) level. Candidates will be reviewed to determine what level they qualify for. The final salary amount is determined by the selected candidate’s education and experience.

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Salary

• $23.23 - $31.91/hour

Qualifications

Required Education and Experience

Education
Education typically acquired through completion of high school.

Experience
Departmental Technician 7
One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8
One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Alternate Education and Experience

Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8
Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements and Information

Please attach a cover letter, and detailed resume to your application. if applicable, please attach a copy of your OFFICIAL college transcript(s) to your application. (Failure to do so may result in your application being screened out.)

Official Transcripts. For our purposes, "official college transcripts" must contain the applicant's name, college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and MUST be recognized by the Council on Higher Education Accreditation (CHEA). A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Foreign Transcripts: Applicants who possess a degree from a foreign college or university MUSThave their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA). Civil Service accepts evaluations of foreign credentials from National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE). Failure to provide this evaluation at the time of application may result in you being screened out of the process.

Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.

Remote Work. This position is eligible to work remotely five days per week. The selected candidate must have a secure, safe and appropriate designated workspace that allows privacy and prevents distractions to perform the duties of this position. Additionally, the selected candidate must have secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. in-person meetings, training and occasional onsite work will be required. Remote work arrangements are subject to management approval and may be adjusted or discontinued at any time.

E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

AI. The use of artificial intelligence (AI) software is prohibited. If it is substantiated that AI was used in the selection process, your application may be removed from consideration.

Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

Note: Your application for this positiondoes not guarantee you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results; however, all applicants can check their application status in their NEOGOV profile.

View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf

How to Apply

Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.

Benefits

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:

Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at http://www.mi.gov/orsstatedc.

Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24