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Job Description
Salary
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Position Summary
The Executive Assistant for Elder Abuse plays a vital dual role in ensuring both the administrative and substantive support of elder abuse litigation cases. This position combines responsibilities from case management and medical records coordination, serving as a central point of contact for clients, providers, attorneys, and internal teams. The role requires strong organizational skills, excellent communication, and a compassionate approach to vulnerable clients.
Key Responsibilities
Client Communication & Onboarding
· Initiate client contact within 24 hours of case assignment and provide compassionate guidance through the intake process.
· Confirm and update contact information, identify heirs, and collect critical documentation (POA, death certificates, etc.).
· Explain litigation timelines, expectations, and next steps to clients clearly and empathetically.
· Coordinate and prepare opening documents including Attorney-Client Agreements, HIPAA/HITECH forms, and privilege notices.
Records Coordination & Compliance
· Review intake documentation and assess case file completeness.
· Request, collect, and organize all necessary medical and legal records (hospital, nursing home, law enforcement, etc.) within 24–48 hours of case intake.
· Ensure proper notice placement with government health programs (Medicare, Medicaid, IEHP, etc.).
· Confirm all documentation complies with HIPAA and confidentiality obligations.
· Obtain and organize law enforcement records, incident reports, photos, videos, and death certificates where applicable.
Case Oversight & Strategic Advancement
· Monitor and update the MR (Medical Records) Tracker; troubleshoot delays and ensure timely follow-ups.
· Work with attorneys and paralegals to ensure merit review materials are complete and submitted on time.
· Track litigation benchmarks including claim filings, service of complaint, discovery, and mediation prep.
· Organize witness statements, liability evidence, declarations, and other supporting materials.
· For serious injury cases, ensure documentation of policy limits and critical medical or insurance data.
Discovery & Litigation Support
· Assist in coordinating depositions, including scheduling and prepping clients.
· Track propounded and received discovery and ensure attorney follow-up on meet & confer requirements.
Settlement & Lien Support
· Support mediation prep by organizing accurate damages memos, lien summaries, and billing documents.
· Coordinate lien intake, CPLs, ICD codes, and final demand tracking.
· Communicate with lienholders and ensure accurate and timely resolution post-settlement.
Client Advocacy & Satisfaction
· Educate clients on expectations related to lost wages, credit impacts, and general case progress.
· Provide biweekly client check-ins and maintain a strong service standard throughout the litigation process.
· Proactively resolve client concerns, escalate issues as needed, and support collection of positive feedback.
Documentation & System Management
· Maintain up-to-date and accurate case entries in the firm’s case management system (e.g., Litify).
· Digitize and categorize all documents per firm protocols.
· Ensure timely scanning, naming, and uploading of all case documents for both physical and digital files.
· Keep master case list updated, removing inactive cases and maintaining document integrity.
Qualifications & Skills
Qualifications & Skills
· Minimum 2 years of experience in a legal, healthcare, or case management setting (elder abuse/personal injury preferred).
· Excellent written and verbal communication skills.
· Strong organizational and multitasking abilities with meticulous attention to detail.
· Working knowledge of medical terminology, legal procedures, and HIPAA standards.
· Proficient in Microsoft Word, Excel, Outlook, and case management platforms (Litify preferred).
· Compassionate, professional demeanor and ability to work under pressure.
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Compensation & Benefits
· Competitive salary based on experience
· Medical, Dental, and Vision Insurance
· 401(k) plan
· Paid Time Off (PTO): 4 personal, 6 sick days
· Paid holidays
· Free parking
· Growth and training opportunities in a collaborative team environment
Flexible work from home options available.
Compensation: $26.00 - $34.00 per hour
Founded by attorneys Jason B. Javaheri and Yosi Yahoudai, the law firm of J&Y is committed to fighting for those who have been injured in an accident. Through our many years of personal injury practice, we know how difficult recovering can be as you try to get back to your normal routine. We will offer you our compassion and knowledge and give you peace of mind as we fight to obtain the compensation you deserve.
The law firm of J&Y serves clients in Los Angeles, San Diego, Orange County, San Bernardino County, San Francisco County, Sacramento County, and all of California. Our highly-skilled legal team will diligently serve your needs throughout the duration of your case.
- $26 - $34/hour
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