Associate, Legal Policy

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What You'll Do:

• handle legal content removal requests, including document intake and processing as well as analyzing and interpreting content through the lens of X Rules and policies without bias, and provide a level of support that exceeds industry standards;

• work closely with Legal Policy team members in EMEA, US and JAPAC on prioritizing requests and ensuring consistency in the team’s operations;

• collaborate effectively with cross-functional stakeholders, performing comprehensive analysis of ambiguous problems and data-driven decisions to achieve resolution;

• maintain clear and proactive communication with stakeholders, ensuring they  are informed and consulted throughout the process;

• work seamlessly across multiple operational workflows, leveraging knowledge of geopolitical and cultural contexts to ensure sound judgment in case resolution;

• continuously identify opportunities to streamline and optimize operational workflows across multiple tools, teams, processes, and policies to prevent future escalations;

• balance throughput time with delivering high-quality, customer-centric resolutions, ensuring a superior experience for all parties involved;

• join on an on-call rotation, working closely with other members of Safety to provide timely responses to emergency requests from all over the world.

Notes:

• Role involves exposure to sensitive or graphic content including, but not limited to vulgar language, violent threats, pornography, and other graphic images.

• You may represent X in witness testimony or other external engagements.

Qualifications

• Bachelor’s Degree or equivalent education / experience.

• 2+ years of relevant experience in high-volume legal document intake and processing, content moderation or customer support escalations.

• Availability to work on weekends. Schedule could include weekend coverage (Sunday-Thursday or Tuesday-Saturday)

• Full professional proficiency in English; and one of the following languages is preferred: French, German, Hindi, Japanese, Portuguese, Spanish, Turkish. 

• Other language competency is a plus.

• Proven experience in providing analyses or recommendations that inform policy/development and/or strategic decision making based on operations.

• Excellent business judgment and strategic thinking; extremely detail-oriented.

• Experience working within a globally distributed support/operations team; experience in social media highly desirable

• Excellent written and verbal communication skills, with the ability to articulate and simplify complex topics, and present compelling arguments.

• Passion and enthusiasm for protecting user safety, privacy and freedom of expression.