Director, Quality Assurance

Performance Outcomes 

Testing Excellence 

• Define and execute a unified QA strategy across squads to ensure consistent, effective testing practices. 

• Oversee functional, regression, performance, and automated testing to prevent defects and improve product reliability. 

• Conduct testing to identify defects, usability issues, and risks before release. 

• Collaborate with product, engineering, and design to clarify requirements, acceptance criteria, and definition of “done.” 

Measurement and Documentation 

• Establish, track, and report on key quality metrics including defect rates, defect density, test coverage, cycle time, and product reliability. 

• Ensure defects are documented accurately and comprehensively. 

• Monitor and communicate test results and quality trends across teams and stakeholders. 

• Maintain clear, visible documentation of processes, decisions, and tools. 

Process Improvement 

• Continuously evaluate and refine QA processes to enhance efficiency, scalability, and effectiveness. 

• Identify opportunities for automation and implement modern testing frameworks and tools. 

• Stay current with industry best practices, methodologies, and emerging technologies. 

• Participate in retrospectives and drive continuous improvement across engineering practices. 

Collaboration and Cross-Functional Partnership 

• Build strong partnerships with product managers, engineers, design, and other stakeholders to ensure usability, performance, and functionality meet expectations. 

• Provide actionable feedback to improve product quality and user experience. 

• Promote a culture of quality and accountability throughout the organization. 

• Share knowledge and foster collaboration through workshops, training, and documentation. 

Team Leadership and Development 

• Hire, mentor, and develop QA professionals, fostering career growth and engagement. 

• Create a high-performing, collaborative team culture focused on learning and continuous improvement. 

• Inspire and empower team members to innovate and take ownership of quality outcomes. 

• Monitor team health and engagement through feedback and metrics such as team NPS. 

Education, Knowledge, and Experience 

• 10+ years of QA/test engineering experience, including leadership roles. 

• Proven track record of building and scaling QA teams in modern software environments. 

• Deep knowledge of QA methodologies, testing strategies, and SDLC/STLC. 

• Hands-on experience with automation frameworks, performance testing, and modern QA tools. 

• Strong technical understanding of web/mobile technologies, APIs, and databases. 

• Excellent communication, leadership, and collaboration skills with a coaching-oriented approach. 

• Demonstrated success in driving measurable improvements in product quality and QA processes. 

FLSA Status 

Exempt 

Physical Requirements/ Work Environment  

Employee must be able to sit or stand for long periods of time, with the physical ability to work at the computer or other sedentary tasks for long periods of time. Employee can conduct duties discreetly and impartially. If working remotely, employee is able to work in a space that allows them to effectively complete their job tasks, including having reliable internet connectivity and the ability to participate effectively while on phone and video calls. Employee has regular and predictable attendance and punctuality.