SARC Legal and Medical Services Coordinator

Our goal is to deliver a crisis response affirming the dignity of clients and facilitating a path of resiliency and recovery for individuals whose lives have been impacted by acts of sexual and domestic violence. The SARC Legal and Medical Services Coordinator’s primary responsibilities are to supervise Helpline operations, to coordinate survivor requests for legal and medical services including accompaniments. Additional duties include developing and providing education and training to community partners for identification, early intervention, and referral of sexual and domestic violence survivors throughout Delaware. This position reports to the SARC Victim Services Director.  

The mission of the Sexual Assault Response Center (SARC) in Delaware is to respond to all forms of sexual and domestic violence through specialized crisis intervention services, comprehensive prevention education programs and advocacy for the rights of victims as survivors, family members and communities. YWCA Delaware has SARC offices in New Castle County and Sussex County. Our goal is to deliver a crisis response affirming the dignity of clients and facilitating a path of resiliency and recovery for individuals whose lives have been impacted by acts of sexual and domestic violence.

The SARC Legal and Medical Services Coordinator coordinates survivor requests for legal and medical services including accompaniments and screenings and referrals. Additional duties include developing and providing education and training to community partners for identification, early intervention, and referral of sexual and domestic violence survivors throughout Delaware. This position reports to the SARC Victim Services Director.

Primary Accountabilities:

Responsible for the coordination of requests for legal and medical services for survivors of sexual and domestic violence and sex trafficking.

1. Supervise on rotating schedule Helpline operations and volunteer SARAs. 
2. Coordinate screenings, and referrals for services from SARC Helpline to SARC Aftercare and Counseling staff for legal and medical accompaniment, case management, and counseling services.
3. Provide follow-up support and connection to additional resources for clients seeking legal and medical services.
4. Collect, manage and report data related to legal and medical services for grants and OMS. 

Responsibility for developing collaborative community partnerships in the legal and medical communities.

1. Develop a strategy for building community partner relationships in all three counties and specifically targeting diverse at-risk populations.
2. Document and support community partners’ education and training needs and match with training and materials to support identification, referral, and early intervention with survivors.
3. Track and monitor service calls for unmet needs. Research and provide best available referral or resource. 
4. Attend monthly SARC staff meetings and provide updates to Staff on Resource Center and information and referral database referral services.

Develop legal and medical service materials for SV Toolkits and for community partner trainings.

1. Select and develop with SARC staff the materials to include in community partner SV and DV Toolkits. 
2. Track feedback and additional requests for support materials.
3. Develops and distributes SV DV Toolkits to community partners to support survivors.
4. Develops and implements education and training initiatives that support community partners and medical providers in early identification and referral of survivors statewide.

Maintain and grow positive internal and external relationships to ensure the achievement of service delivery goals.  

1. Support SARC YWCA program leaders in identifying and recruiting new community partners and opportunities to deliver services through outreach.
2. Maintain current stakeholder relationships and identify opportunities to strengthen partnerships through additional service delivery or special projects.
3. Work with community partners to identify and recruit potential program volunteers and build awareness of services offered at SARC.

Provide scheduling and shift coverage for program services On Call NCC, and to ensure 24/7 access for crisis intervention.

1. Track, schedule, and complete monthly schedule of service On-call shifts.
2. Support coordination of client services across residential housing programs, SARC, and other YW programs as needed. 
3. YWCA Delaware is an equal-opportunity employer. We are committed to inclusivity and encourage qualified candidates from all cultures and communities to apply.

Other Duties include:

Ensure maximum economy through the use of Agency resources. Attendance at Agency and/or departmental staff meetings as required. Represents the YWCA, SARC, and participant needs internally and to the community in a positive manner.

Qualified applicants should use this link to apply (No phone calls please):

YWCA Delaware is a leading advocate for women by providing housing, violence prevention and sexual assault crisis services, financial empowerment, racial justice, and youth programming. We empower women politically, financially, and socially while fostering the confidence and can-do attitude needed to eliminate barriers and overcome life’s obstacles. We are a statewide organization headquartered in Wilmington, Delaware.  Annually we serve approximately 6,700 participants within our comprehensive programs. Our mission is to eliminate racism, empower women, stand up for social justice, help families and strengthen communities.

Education:

• Bachelor’s degree in human services or related legal and medical services field plus 1-2 years experience in a similar social or human service agency/shelter or associate degree and 2 years experience working with violence victims in target populations 

Experience:

• Minimum of 2 years case management experience working with diverse populations.

Skills:

• Excellent written and verbal skills
• Creative thinking and problem-solving skills
• Exceptional computer skills: Microsoft Office [Outlook, Excel, Word, PowerPoint   required]
• Demonstrated organization and project management skills
• Ability to manage/prioritize multiple projects 
• Ability to facilitate and work effectively with cross-functional teams
• Ability to maintain confidentiality
• Ability to communicate and work with individuals from diverse cultures and backgrounds
• Active listening, crisis intervention, empathy, and problem-resolution skills 

Essential Functions:

Use of computer and telephone; reading; interacting with people; language and speech skills; consistent and timely attendance.

Physical Qualifications:  Sitting, standing, talking, hearing, reading, math, bending, reaching, lifting 25 lbs.

Benefits:  We offer a comprehensive benefits package, including:

• Medical, Dental, Vision, Retirement, plus other
• 17 PTO days (with carryover)
• 10 sick days (with carryover)
• Wellness Day off
• 35-hour work week