Overnight Legal Intake Support

Overnight Legal Intake Support

Legal Intake Professionals (LIP) is committed to fostering a diverse and inclusive workplace. We are currently seeking motivated Overnight Legal Intake Support to join our Nashville team. Our Legal Intake Support plays a crucial role in shaping the firm's relationship with individuals seeking assistance with personal injury matters. This is an in-office position.

As the first point of contact, you will manage incoming calls with a blend of professionalism, empathy, and accuracy. You will be responsible for conducting thorough intake interviews, meticulously documenting details to ensure that every case is captured with 100% accuracy. We are looking for team members who can set the tone and pace of a call, guiding them through difficult conversations with patience and empathy, while remaining focused on collecting the vital information needed to assess the viability of their claims.

Qualifications

• High School Diploma or GED
• Exceptional verbal and written communication skills, including strong grammar and spelling
• Professional and empathetic phone presence
• Strong active-listening skills and the ability to ask appropriate clarifying questions
• Proficiency in a Microsoft Windows environment and accurate typing skills
• Ability to work nights, weekends and holidays
• Prior customer service experience is a plus, but not required

Compensation and Benefits

The compensation for this position is $20 hour with perfect attendance and $18 hour without. Perfect attendance is defined as being on time for your shift, returning on time from breaks and completing your full assigned shift.

We offer a comprehensive benefits package for full time employees including:

• Employee Stock Ownership
• Medical, Dental and Vision benefits
• Paid Vacation
• 401K with company matching
• Life insurance
• Legal Assistance

Schedules:

We are hiring for full-time shifts (40 hours per week):

• 10:00 PM - 7:00 AM, Tuesday/Wednesday Off
• 11:00 PM - 6:00 AM, Tuesday/Wednesday/Thursday Off

Please note that the availability to work either Saturday or Sunday each week is required.

Training will last approximately three weeks, Monday-Friday 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.

Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity – Apply Today!

Salary

• $18 - $20/hour