Director of Billing & Collection Services

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 150 list, placing us among the top 150 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com.

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, click here: https://www.beneschlaw.com/careers/index.html

Benesch is proud to announce the opening for a Director of Billing and Collection Services in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary:

Are you looking for your next leadership opportunity to expand your accounting and finance wings even more? Then our Director of Billing and Collection Services opening may just be the position you've been looking for to take that next step on your career path. This role is perfect for the accounting or finance professional who is looking to lead a team of professionals, thrives in a fast-paced environment and loves the challenge of multi-tasking. We are looking for someone to drive our billing and collection agendas and work hand-in-hand with the Sr. Director of Finance to achieve our 2025 goals.

The Director of Billing & Collection Services will be a key member of the firm's finance leadership team and will be responsible for providing strategic direction and day-to-day leadership to the billing and collections teams.

POSITION RESPONSIBILITIES

1. Drive the formulation, development, and implementation of billing and collection policies and practices; work with all concerned parties to enforce and assure compliance with established firm guidelines and procedures.
2. Develop and implement standardized and efficient business processes that allow billing and collection functions to appropriately scale with firm growth.
3. Direct the evaluation of client receivable balances, assessing risk to the firm and developing strategies around enhancing collections.
4. Lead the delivery of exceptional client service to the firm's attorneys and its clients.
5. Advance the utilization of technology and related tools to more effectively execute key functions, including successful implementation of the firm's practice management platform.
6. Collaborate with the Senior Director of Finance, Chief Financial Officer and the Operations Committee to ensure timely and relevant financial and operational information is provided to firm leadership enabling informed decision making.
7. Maintain direct responsibility for the efficient and effective operation for each of the respective teams (Billing, e-Billing and Collections), including the planning and directing of assignments, identification, and training on specific job responsibilities and completion of periodic performance reviews.
8. Establish a culture that ensures staff communicates properly and promptly with firm personnel and external stakeholders at all times and that they exhibit a high level of customer service at all times.

QUALIFICATIONS

The Director of Billing & Collections Services should possess a minimum of ten years of professional experience, with at least five years in a finance leadership role within a professional services organization. Experience in the legal industry or other professional services is strongly desired. The ideal candidate will have a working knowledge of accounting systems, with prior use of Elite and/or Aderant preferred, and demonstrate proficiency in the Microsoft Office suite, particularly advanced Excel skills. A Bachelor's degree in Accounting or Finance is required.

In terms of personal characteristics, the Director must be able to maintain strict confidentiality regarding the firm's internal matters, personnel affairs, and client information, while thoroughly understanding the ethical responsibilities of the position, including rules related to confidentiality, billing, and client representation. The role demands the ability to build relationships and foster collaboration with internal clients across practice groups and with management. The candidate should proactively deliver high-quality work, anticipate problems, exercise independent judgment to make sound decisions, and know when to escalate issues appropriately. A proven track record of fostering continuous improvement is essential, alongside excellent written and verbal communication and interpersonal skills. The Director must be able to produce accurate materials within tight deadlines while managing multiple projects simultaneously and demonstrate a willingness to work a flexible schedule to meet the firm's expectations.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email at cwatson@beneschlaw.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities