Information Technology Specialist 4

The Information Technology Specialist 4 position requires considerable working knowledge of computers and electronics in order to troubleshoot and/or provide maintenance for Tier 1 and Tier 2 technical issues. The successful candidate will provide advanced IT support and service to information system users. They will possess exceptional technical knowledge as well as an extremely professional and positive demeanor. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is 30 E. Broad St., Columbus. The duties for this position include but are not limited to:

• Serves as Lead Technician for lower-level support staff providing guidance/support for issues
• Serves as first point of contact for all ITS related requests for Columbus State Office Tower
• Monitors lower-level support staff tracking system assignments and adjusts priorities as assigned by management
• Installs, maintains, configures, upgrades and/or administers hardware and/or software.
• Diagnoses, analyzes and resolves issues for customer(s).
• Acts as liaison between users, vendors, and Information Technology Services staff to include executives and managers.
• Creates and captures images and/or reimages equipment in preparation of deployment.
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities. 
• Evaluates local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Provides project management support.
• Resolves data conflicts and inappropriate use of data.
• Performs quality checks across various IT functions to ensure efficiency and quality of agency business operations.
• Performs advanced-level training for clients on individual or group basis (e.g. software, hardware, and networks).
• Promotes system security and awareness by adhering to the Agency's security policy and standards.
• Provides knowledge transfer and technical instruction to employees on regularly maintained or newly enhanced systems and/or processes.
• Stays current regarding new technologies, standards, and techniques and learn and/or acquires new skills as required.
  
  

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

Minimum Qualifications:

Education\: Core undergraduate program in Computer Science or Information Systems or equivalent work experience. AND Experience\: Minimum 4 years combined work experience in any combination of the following\: installing, monitoring/maintaining, configuring, upgrading, and/or administering/operating multiple technology domains; AND a minimum of 2 years Oracle database experience. 

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications\: 

-Experience working as a liaison between users, vendors, executives and IT management

-Experience working in high pressure environments with focus on both customer service and providing quality service

-Experience with project management and assisting clients

-Experience with technical instruction of both clients and peers within an IT group

-Proven ability to demonstrate diplomacy and strong verbal and written communication skills when reporting on project status to higher level staff and when communicating with clients and staff

-Ability to serve as a lead worker to provide guidance to lower level technical staff

-Experience working with SQL
 

Job Skills\: Information Technology, Attention to Detail, Collaboration, Customer Focus, Problem Solving

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines.  AGO leadership strives to maintain an inclusive workplace.  We begin by being an equal opportunity employer, a workplace where talent gains you entry and performance determines your career path.  Staff can join and lead employee resource groups, participate in online or in-person events discussing society’s impact on our services and workplace, and learn about different cultures and experiences.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO#\: 24-11-180

Background Check Info:

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).