The Commission is looking for a self-motivated, dedicated, and all-around Information Technology Specialist. This position requires a balance of knowledge, ingenuity, and ability with an emphasis on security and performance.
Duties
The incumbent will serve as a member of the Technology Solutions & Services team that reports to the Information Technology Manager. The incumbent will be responsible for maintaining the Commission's Information Technology infrastructure, optimizing the security and performance of hardware and software, while supporting end-users, network operations, and troubleshooting technical issues. Responsibilities include, but are not limited to: Providing first-line technical support to all Commission staff by diagnosing, troubleshooting, and resolving technical issues in a Windows environment. Adhering to and enforcing applicable security policies and procedures through routine vulnerability assessments and mitigation of IT devices and peripherals. Performing routine maintenance, upgrades, configuration, and troubleshooting of Windows computers and laptops, mobile devices, printers, scanners, monitors, and peripherals. Managing IT equipment and supply inventories, conducting audits, and coordinating equipment upgrades, replacements, data wiping, shipments, transfers, and disposal. Performing routine Windows operating system maintenance, security updates, and desktop application updates. Maintaining conference room IT equipment and services and providing technical support and training for Commission staff and conference room events. Maintaining network and desktop printers and scanners and managing the automated National Fax (NFAX) service. Managing VoIP desktop telephone assignments, configuration, and maintenance, including user support and troubleshooting. Maintaining and organizing network cabling and data jacks for office and cubicle configurations, in coordination with network engineers to configure connections between network switches and physical data ports. Assisting Technology Solutions & Services team members with the administration and support of Active Directory, Group Policy, Multi-Factor Authentication (MFA), and Microsoft 365. Clearly communicating technology-related instructions to Commission staff, both orally and in writing. Evaluating, testing, and implementing new operating systems, software, hardware, and mobile devices. Performing other automation-related duties or assisting with special projects as directed by management.
Salary
Qualifications
TECHNICAL SKILL REQUIREMENTS Applicants must have: Experience provisioning, configuring, maintaining, and troubleshooting Windows desktop and laptop computers, printers, monitors, and other IT peripherals, including hardware, software, connectivity, and device-related issues. Knowledge of conference room audiovisual (AV) equipment is highly desirable. Experience providing end-user support for Microsoft 365 applications and services, including Outlook/Exchange, Teams, Word, Excel, and PowerPoint, with the ability to troubleshoot user, configuration, access, and connectivity issues. Experience with managing and supporting voice and video telecommunications technologies such as VoIP telephones and video teleconferencing equipment. Experience providing end-user support for Virtual Private Networks (VPN), Multi-Factor Authentication (MFA), and secure remote access, including troubleshooting connectivity, authentication, and access issues. Experience identifying, assessing, prioritizing, and remediating cybersecurity vulnerabilities across enterprise IT systems and networks, including vulnerability scanning, patch management, security configuration, risk assessment, and validation of corrective actions. Knowledge and understanding of enterprise technology solutions and systems administration, including Microsoft Active Directory, Group Policy, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), file and print services, user and computer account management, authentication and access controls, and network resource management. Demonstrated knowledge and understanding of network administration principles, protocols, and technologies, including TCP/IP, DNS, DHCP, routing, switching, network segmentation, and firewall configurations. Ability to develop and maintain accurate technical documentation and transfer knowledge necessary to sustain implemented IT capabilities. Experience analyzing IT processes and implementing automation and other improvements to increase efficiency, reduce operational workload, and enhance service delivery. Attention to detail and organizational skills to handle multiple tasks efficiently while maintaining accurate support documentation. PREFERRED SKILLS Highly competitive applicants will have the following: Excellent interpersonal and communication skills to provide technical assistance to Commission staff with varying technical proficiency levels. Ability to work independently or as part of a team to manage IT projects, analyze and resolve technical problems, and ensure timely delivery of IT objectives. Hands-on experience imaging, configuring, and deploying Windows computers. Basic knowledge of automation scripting, including PowerShell. Experience managing and supporting mobile devices using Mobile Device Management (MDM) systems. Experience using Remote Monitoring and Management (RMM) tools to monitor, maintain, troubleshoot, and support IT systems and devices remotely. Familiarity with cybersecurity frameworks, including the National Institute of Standards and Technology (NIST) and ISO 27001. Familiarity with cloud computing platforms such as Microsoft Azure, Amazon Web Services (AWS), and Oracle Cloud Infrastructure (OCI). CONDITIONS OF EMPLOYMENT The selected applicant must reside in or relocate to the Washington DC metropolitan area. This position is in the excepted service and does not carry the tenure rights of positions in the competitive Civil Service. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration for Federal Employment during the pre-employment process and proof of U.S. citizenship or, for noncitizens, proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at: https://help.usajobs.gov/working-in-government/non-citizens. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to http://www.uscis.gov/files/form/i-9.pdf. The Commission participates in E-Verify and will confirm your authorization to work in the United States. A background security investigation is required for all selectees. Appointment will be subject to a selectee's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. A background security reinvestigation or supplemental investigation may be required at a later time. All new Commission employees must identify a financial institution for direct deposit of pay before appointment, mandated by the Federal Compensation Act. All new Commission employees, those converted from a temporary appointment to a permanent appointment, and all rehired former Commission employees are required to serve a one-year probationary period. The probationary period begins on the effective date of the employee's appointment, conversion, or rehire.
Education
Applicants must have an undergraduate degree from an accredited college or university in information technology or a related field of study.
Required Documents
Resume (limited to 2 pages) Cover Letter Recent job performance evaluation (if available)
How to Apply
In order to be considered, all applicants must submit an electronic resume (limited to 2 pages) and cover letter that together address all the mandatory and preferred qualification requirements listed in this announcement, and if available, provide a recent job performance evaluation. Applicants are responsible for citing mandatory qualifications such as J.D. degree, bar membership, and experience to include institution name, state(s) for bar, and date(s) on their respective resumes. Failure to supply details will constitute incomplete applications. All mandatory qualifications requirements must be met by the closing date of this announcement. Applicants will also need to complete the online occupational questionnaire. All applications must be submitted at www.usajobs.gov.
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