Director of Operations

We are seeking a strategic and data-driven Director of Operations to lead the firm’s operational infrastructure and ensure optimal performance across multiple departments—including Senior Production, Medical Management, and Reductions.

This executive-level role reports directly to the Vice President of Operations and serves as a key partner in driving organizational strategy, process excellence, and performance alignment across the firm. The ideal candidate will bring a blend of strategic foresight, analytical insight, and people-first leadership to deliver measurable results and sustainable growth.

Key Responsibilities

Strategic Leadership & Operational Oversight

• Direct daily and long-term operations of multiple business units, ensuring alignment with firm-wide strategic goals.
• Lead senior managers and department heads to maintain exceptional performance, efficiency, and client service.
• Develop scalable systems and processes that support the firm’s growth trajectory and operational consistency.
• Partner closely with the VP of Operations and Executive Leadership Team to set strategic priorities and operational targets.

Data-Driven Performance Management

• Design and manage a firm-wide performance framework anchored in measurable KPIs and real-time analytics.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Deliver strategic insights and recommendations to the VP of Operations and senior leadership for decision-making.
• Implement tools and dashboards to improve data visibility, accountability, and reporting efficiency.

Organizational Development & Team Leadership

• Lead and inspire a culture of performance, accountability, and continuous improvement.
• Coach and mentor senior managers, empowering them to execute at a high level and achieve departmental KPIs.
• Develop and execute customized training and development plans to build operational leadership capacity.
• Ensure departmental objectives are met while fostering a collaborative, people-centered environment.

Process Optimization & Execution Excellence

• Identify operational bottlenecks and lead process reengineering initiatives that enhance productivity and efficiency.
• Oversee the design and implementation of cross-functional improvements that positively impact client experience and profitability.
• Champion a proactive, data-informed approach to problem-solving and performance correction.

Cross-Departmental Collaboration & Strategic Initiatives

• Collaborate with executive and departmental leaders to ensure operational goals align with the firm’s strategic vision.
• Lead high-impact initiatives that improve client outcomes, streamline workflows, and elevate service delivery.
• Serve as a trusted advisor to the VP of Operations and other leaders, offering operational insights that inform firm strategy.

Experience & Background

• 7+ years of progressive leadership experience in operations, performance management, or business strategy (law firm or professional services experience preferred).
• Experience managing large, multi-layered teams (50+ indirect reports, 5+ direct reports).
• Proven record of implementing data-driven operational improvements in high-growth environments.
• Strong background in KPI management, workflow optimization, and organizational leadership.

Skills & Competencies

• Strategic thinker with exceptional analytical, problem-solving, and organizational skills.
• Strong leadership presence and the ability to influence across multiple levels of the organization.
• Excellent communication and presentation skills for executive and team audiences.
• Results-oriented and highly accountable, with a strong focus on execution and measurable outcomes.
• Fluent in English; Spanish proficiency preferred.

What We Offer

• A leadership position in one of the region’s most dynamic and mission-driven law firms.
• Competitive executive compensation package with performance incentives.
• Comprehensive benefits: health insurance, 401(k) match, PTO, and professional development opportunities.
• A collaborative culture that values innovation, service, and excellence—where your leadership directly drives impact.

All your information will be kept confidential according to EEO guidelines.