Business Development Representative

HLG is dedicated to making a difference in the lives of people who have been injured or disabled. What we do every day, with each individual client, positively impacts them as they face some of their most difficult times. Making a difference is what drives every member of this team, and it makes us one of the preeminent firms in our industry.

We are a committed and cohesive group of professionals. We are growing fast and looking for people who aren’t afraid of a challenge nor of going the extra mile – because our clients deserve it. If you’re looking for more than a daily grind where what you do matters, we’re looking for you.

Currently, we are looking to add a Business Development Representative to our Case Control Department. In this role, the Business Development Representative speaks with potential new clients, screens potential new cases, and converts new leads into signed contracts. This position involves a high level of potential client interaction making strong customer service skills vital to this role. We have amazing training and support, so while legal experience is preferred, it is not required.   

Here are some of the key responsibilities:

• Gain an ever-growing understanding of the types of cases handled by HLG, including a working knowledge of the firm’s specific criteria for case selection.
• Oversee and execute each step of the intake process of potential new clients.
• Receive incoming and make outgoing phone calls to those submitting inquires. 
• Enter new client information into the firm’s case management software system.
• Send intake paperwork and complete questionnaires, scheduling home visits or consultations, and handling in-office consultations.
• Answer client questions and provide general information regarding what the client might expect given the type of case.
• Track case leads and follow up with clients who do not return their signed forms or those who have not responded to calls or emails.
• Refer clients we cannot help to another attorney that may be able to assist.

OUR IDEAL CANDIDATE DEMONSTRATES OUR "EPIC" CORE VALUES

• Displays Excellence by being growth-minded, being adaptable, and always striving for greatness
• Shows Passion, care, and devotion to each client (and team member) they come in contact with daily
• Wants to Impact their community, feeling personal fulfillment by having an indisputable effect on others 
• Shows Courage and initiative to overcome the unknown

REQUIRED COMPETENCIES 

• Reliability - good attendance and punctuality is imperative to what we do
• Detail oriented - able to pay close attention to details while utilizing good project management skills for efficiency
• Demonstrate tech savviness – have the intuitive knowledge to operate modern devices and technology efficiently and effectively
• Show initiative and drive to learn and achieve without having to be prompted 
• Show professionalism and strong customer service skills - use proper grammar and prioritize client satisfaction while demonstrating patience, empathy, and understanding

EDUCATIONAL/EXPERIENCE REQUIREMENTS

•  High School Diploma or GED required.