Receptionist

Job Summary & Objectives

The Receptionist Level I is responsible for providing premier, white-glove level of professional service when answering incoming telephone calls, processing requests for taxi reservations and document transmissions, and conveying a prompt, confident welcome for a moderate volume of visitors.

This role is expected to be onsite M-F 11:00 AM - 8:00 PM.

Essential Job Duties & Responsibilities

• Answer up to 50 incoming telephone lines per day in a timely, friendly, professional manner; record messages with accuracy and appropriately handle or refer questions and requests.
• Assist with placing international calls and conference calls.
• Welcome clients with exceptional service, assess the purpose of visit, and escort them to their designated conference rooms or other meeting areas, while consistently upholding a high standard of professionalism and courtesy.
• Actively monitor the event management system (EMS) software to stay informed of real-time conference room activity, ensuring timely communication and updates are provided to Conference Services upon request.
• Identify Partners and Directors by name and facial recognition to provide them with immediate responses and updates.
• Update arrival and departure information for visitors in the Escort Register.
• Transmit faxes, monitor incoming fax queues, and ensure timely routing of faxes to the appropriate recipients.
• Troubleshoot and test fax transmissions for various locations.
• Process car service requests for visitors and staff, issuing confirmation emails to requesters. Responsibilities include monitoring flight arrival statuses and ensuring timely dispatch of vendor’s vehicles to meet passengers. A quality control (QC) taxi operator serves as both a backup and accuracy checker, sharing full responsibility with the primary operator for the accurate review and coordination of transportation services.
• Monitor taxi progress via the dispatch system to ensure timely arrivals at correct locations and communicate changes as necessary.
• Follow daily assignment schedule to ensure reception coverage across multiple floors.
• Perform other duties as assigned.

Education

• High School Diploma or equivalent

Preferred

• Associate degree in business or communications
• Professional certification in customer service or administration

Skills and Experience

• Ability to communicate in a clear and professional manner.
• 4 years of relevant experience.
• Strong telephone etiquette and customer service abilities.
• Attention to detail; ability to take and distribute accurate and clear messages both verbally and in writing.
• Strong organizational and multi-tasking skills with the ability to adjust as per the changing environments.
• Demonstrate enthusiasm and attentiveness.
• Basic knowledge of MS Outlook and Word.
• Ability to type 30 wpm.
• Basic math skills.

Preferred

• Experience in a law firm environment.
• Basic knowledge of MS Excel and PowerPoint.
• Ability to type 50 wpm.

This role is expected to be onsite M-F 11:00 AM - 8:00 PM.

Salary Information

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