Legal Affairs Support Technician - Fair Hearings

SUMMARY:Under general supervision of the Program Manager – Fair Hearings & Legal Affairs, perform specialized administrative duties in support of the Fair Hearings & Legal Affairs unit. Acts in a confidential capacity. Must have ability to multi-task, determine priority of assignments, and handle a high work volume. Must have ability to communicate in an effective and appropriate manner and to establish good rapport with others. Perform related work as required. Requires good work habits including regular attendance and punctuality. Has no management responsibility.

HOURLY RANGE: 

• $20.2572 - $28.5039 per hour 

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.
• This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses.  

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs daily administrative duties as directed by the Program Manager – Fair Hearings & Legal Affairs.
• Processes and distributes incoming mail accurately and timely.
• Records and relays messages. Directs people or calls to appropriate person(s). Assists with scheduling meetings and/or assessments. Effectively deals with anxious or irate callers.
• Accurately copy, scan, file, and distribute various documents internally as needed or assigned. Scan material as directed and catalog appropriately for accurate retrieval. Keep filing current.
• Enters data using Word and Excel programs and other network applications. Input data on appeals calendar and case logs as directed.
• Creates new case files in paper and/or electronic format. Retrieves records such as agency notices, appeal requests, and consumer/applicant records. Records dates and associated appeal deadlines.
• Contacts authorized representatives to schedule informal meetings. Sends written confirmation of scheduled meetings.
• Assists in the timely processing of administrative orders, hearing decisions and other appeal documents by saving/filing and sending these documents to assigned staff with instructions as appropriate.
• Updates Appeal and Clinical Services Calendars by entering appointments, conference room confirmations, and videoconference links as they are set or received from the OAH. Ensures appropriate IRC staff are invited and advise staff as these appointments are scheduled and/or changed.  Add visitors to IRC’s visitor system (Envoy).   
• Prepares conference rooms for scheduled in-person mediations and hearings and assists with receiving and escorting visitors.
• Assists in the timely filing of correspondence, motions, and related appeal documents with the responsible state agency and involved parties by preparing proof of service documents. Compiles and distributes evidence packets.  Accurately completes service by mailing, faxing, emailing, and/or uploading documents to required parties.
• Prepares necessary correspondence and reports as requested in a timely manner. Completes necessary paperwork, reports, etc. on a timely basis.
• Assists with work over-flow and provides back-up to unit administrative staff as needed.
• Utilizes bilingual skills in all aspects of the job as able and as required.
• Daily, maintains a current skill level. Seeks to maintain and expand knowledge as it relates to consumer rights issues, corporate and personnel issues.
• Work cooperatively and effectively with others. Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Use office equipment appropriately and report the need for any repairs.  Keep work area neat and orderly. 
• Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.­­
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Assure that consumers’ rights and dignity are maintained in the provision of services.
• Perform different or additional work as assigned.

MINIMUM POSITION REQUIREMENTS:

• High school diploma or equivalent.
• Three years of office clerical work; 2 of the 3 years must include skilled typing and processing of a heavy volume of documents requiring accurate and rapid handling. Two years prior experience in a legal setting is preferred but not required.
• Knowledge of general office practices and procedures including business correspondence, filing, operation of office equipment and Microsoft Office applications.
• Ability to organize work to meet deadlines.
• Ability to perform clerical work involving independent judgment, accuracy and speed.
• Ability to learn and follow complex policies and procedures.
• Ability to learn how to read court orders and understand complex regional center legal responsibilities.
• Ability to spell and punctuate correctly and do basic math.
• Bilingual preferred but not required.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Salary

• $20.26 - $28.50/hour