RETIREMENT PROGRAMS MANAGER NF-05

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.

Duties

Serves as the US Army NAF Employee Retirement (Defined Benefit) Program Manager. Under the direction of the NAF Employee Benefits Manager, supervises the benefits staff performing duties related to the Army's NAF Retirement. Represents plan as the subject matter expert to eligible employees, participants, Human Resources Offices, Army Benefits Center-Civilian, Payroll Offices, Department of the Army Civilian Personnel Policy Office and others. Acts as liaison between participants and the NAF Employee Benefits Office and between retirees and the third party administrators. Examines, adjudicates and authorizes claims for benefits under the benefit plans. Applies and interprets statutory, regulatory and plan provisions to determine eligibility for participation and benefits. Routinely researches provisions of similar plans, their governing business considerations supporting the plans' provisions and makes recommendations for plan improvements. Drafts regulatory and plan changes in coordination with AG-1 Civilian Personnel Policy and in accordance with DOD NAF regulatory guidance, Public Laws, the Internal Revenue Code and Department of Labor regulations. Responsible for updates and management of the plans, enrollment and termination of participants, verification of creditable service, calculation of earned benefits under the plans' definitions and reconciliation of applicable data on the Benefits Workstation System. Reviews and assigns all workload to include portability to assigned staff and reviews cases prepared by staff to ensure accuracy. Initiates and responds to more complicated benefit plan correspondence. Represents the retirement plan to the actuaries in the performance of the annual plan valuation. Provides data and responds to questions as requested to complete the annual commercial audits of the Retirement Plan. Directs disbursement of beneficiary and survivor benefits in accordance with the plans' provisions and beneficiary designations of participants. Performs and documents routine audits of the data contained in the Benefits Workstation System and takes corrective action when necessary.

Supervises, trains and evaluates assigned staff. Participates in developing administrative systems within the office to improve operations, internal controls and customer service. Establishes an atmosphere of professionalism and mutual respect among work colleagues. Sets and enforces achievable standards. Participates in special projects and provides assistance as needed in the administration of other employee benefit programs. Establishes and maintains processes to safeguard PII.

Salary

• $90,025 - $115,000/year

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A valid passport may be required for overseas travel

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.
One year of specialized experience performing duties similar to those stated above. This experience must be equivalent in scope and complexity to the next lower grade level to include:
Experience administering defined benefit and/or defined contributions plans and other insurance plans, including enrollment processing, claims administrations, processing retirement annuities, and providing customer service and problem resolution. Experience interpreting and applying Federal laws, administrative regulations, and policies related to benefits administration.
Experience providing a full range of supervisory duties to include employee evaluation, performance counseling, professional development, conflict resolution, and teambuilding.
Demonstrated ability to communicate orally and in writing to present ideas and solutions in a systematic and logical manner referencing point of applicability or previous case/plan determinations. Experience in delivering plan information and training presentations to employees and staff members.


All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

Highly qualifying candidates will have previous experience in the administration of Federal/State employee benefits programs.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Education Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here. Other Information Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Situational telework can be provided for weather-related emergencies, office closures, or other situations where telework serves a compelling Agency need. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Required Documents

The following documents must be submitted with your application:

• Resume

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.

The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.

Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened

How to Apply

Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2512785871. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).
If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.