Manager Liability Claims - Legal & Corp Secretary - Erie

FirstEnergy at a Glance

This is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

The Liability Claims Manager is responsible for the management of a claims department across the FE footprint. The manager must ensure that the rationale for the disposition of a claim is consistent with company procedures and guidelines coupled with the respective state policies and procedures to support the successful defense of the company position and other common bases of litigation. The manager is responsible for the handling of multi-line insurance claims against the company while protecting the company's financial interest.

This position reports to the Associate General Counsel and is part of the Chief Legal Organization. This position will be located with the FirstEnergy Service territory. 

Responsibilities include:

• The Manager of Liability Claims is responsible for both supervising the claims team and actively participating in day-to-day operations. This role combines leadership with hands-on involvement in claims processing, resolution of complex cases, and direct support of departmental workflows 
• Responsible for managing a team of claims specialists, providing guidance, performance feedback, and professional development opportunities to ensure high levels of efficiency, accuracy, and customer satisfaction for key stakeholders 
• Monitoring claims operations practices relative to insurance industry standards
• Handling of and keeping the staff current on all statutory and procedural policies necessary for multi-line claims handling, including but not limited to property damage, casualty/bodily injury, collection, auto, commercial, etc.
• Negotiating settlements within the guidelines of FirstEnergy policies
• Conducting claim reviews and implementing recommendations
• Supplying and providing claims-related statistics, trends and reports to senior management, Risk Management and other stakeholders as requested
• Occasionally being involved in other cross-claims specialties involving workers' compensation and employment claims, 
• Being responsible for the budget and financial management of the claims function
• Assisting with internal or external audits
• Traveling throughout the FirstEnergy territory and performing storm duties as assigned

Qualifications:

• Bachelor's degree in a related field and/or prior insurance and/or claims experience
• Minimum of seven years’ relevant work experience at progressively increasing levels of responsibility and complexity is required
• Exceptional customer service and transmission and distribution experience
• Complete understanding of all claims lines
• In-depth knowledge of claim file handling and legal issues as they relate to claims
• Able to plan, direct and coordinate activities related to proper claim handling
• Able to train and supervise claims representatives in all aspects of the claims processes for every line of insurance
• Able to discern problematic insurance issues, implement/coordinate resolution and follow up as needed to bring claim to a proper conclusion
• Must be an accomplished contributor, have established internal and external relationships, proven job knowledge and the ability to provide leadership and support to projects, teams and work activities within the region and claims organization
• Must have a thorough understanding of the language in various legal documents, including but not limited to, contracts, joint use agreements, rights-of-way, easements and releases
• Must have excellent written and oral communication skills
• Able to multi-task and work well under pressure
• Strong interpersonal skills to work with all levels of employees and leadership.
• Desire to learn, grow and work across FirstEnergy, and deliver quality and accurate work within established deadlines.
• May require irregular work hours and availability after normal work hours to respond to and assist in the investigation of serious incidents
• Fosters an inclusive work environment that supports FirstEnergy’s values. 

Benefits, Compensation & Workforce Diversity 

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time. 

Safety 

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards..